Claims Representative

Description:
The Hoosier Lottery Claims Representative Temp will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed.

• Greet customers upon arrival in the Claims Center;
• Ensure all proper documentation is presented prior to claim processing;
• Assist Hoosier Lottery staff with daily office duties;
• Answer claims hotline and assist customers with questions;
• Assist with PR photos of winners when needed..

Job Requirements

• High School diploma or equivalent ;
• Excellent customer service skills;
• General knowledge of and ability to operate a telephone and cash register;
• Basic knowledge of clerical procedures, methods, and principles;
• Proficient in office software, including Microsoft Outlook, Microsoft Excel and Microsoft Word;
• Proficient with modern office equipment including computer, fax machine, and scanners

Required/Desired Skills

Skill

Required /Desired

Amount

of Experience

High School diploma or equivalent

Required

0

Excellent customer service skills

Required

1

Years

General knowledge of and ability to operate a telephone and cash register

Required

1

Years

Basic knowledge of clerical procedures, methods, and principles

Required

1

Years

Proficient in office software, including Microsoft Outlook, Microsoft Excel and Microsoft Word

Required

1

Years

Proficient with modern office equipment including computer, fax machine, and scanners

Required

1

Years