Claims Representative Senior

Under minimum supervision, investigates, negotiates and settles general liability, product liability, landlord, and other claims.

Job Responsibility

• Conducts interviews with injured customers, store personnel and witnesses within twenty-four hours of receiving reported incident. Maintains telephone contact with appropriate parties throughout life of file. (35%)
• Evaluates monetary exposure of claim utilizing professional experience and investigative skills. (25%)
• Controls activities of service providers such as defense attorneys, medical case managers and private investigators to minimize claim expense and maximize results. (20%)
• Develops and maintains a proactive strategic plan of action for the life of the file. (10%)
• Maintains a working knowledge of general liability laws and statutes for multiple states. (10%)

Job Qualifications

• Excellent written and verbal communication skills
• Strong organizational and detail-oriented skills and ability to prioritize
• Ability to meet deadlines
• Ability to handle confrontational situations in a mature and professional manner
• Working knowledge of Microsoft Office applications
• Ability to work in a team environment.

Education/Experience

• Bachelor’s degree preferred. Three to five years’ experience required.
• Extensive insurance claims background with emphasis on auto liability bodily injury, premises liability or general liability.