Claims Service Representative

Are you looking for a company where you can learn, grow, and advance your career? At Claims Management Resources, we believe in putting our employees first. Come join our team and be part of a fast-growing company with many opportunities for advancement.

Claims Management Resources is seeking a charismatic team player for our Downtown OKC office. Applicants must be willing to work onsite, Monday - Friday 8:00 a.m. to 5:00 p.m.

Who We Are

We are in the business of subrogation – companies trust us to recover payments on damage claims so that the party responsible is the one paying for the damage that was caused. We strive to provide excellent customer service to both our customers and the other parties involved in a claim. In short, we help our customers focus on theirs.

Our business is driven by our Core Four principles: Process, Results, Culture, and Experience. Our dedication to practicing these has enabled our current and future success.

We’re passionate about throwing company events that bring us together and celebrate each other’s achievements. We’re also big on taking time out to give back to the community and host several volunteer events throughout the year. We believe in a healthy work-life balance.

Join our team and thrive in an environment that values both efficiency and effective processes as well as a casual, comfortable atmosphere.

Who We're Looking For

The Claims Service Representative answers incoming calls in a professional manner and is professional in appearance and demeanor. They are also responsible for processing claim documents and a variety of other clerical duties.

This position is based in-office and is not eligible for work from home/remote.

On a Typical Day, You'll

• Greet visitors and applicants in a professional, friendly and hospitable manner; directing them to the right person or department
• Uphold company security access policy by vetting all visitors to the building via outside monitor system
• Manage a visitors log and issue security passes
• Direct callers to the appropriate adjuster or manager to resolve claims
• File documents to the appropriate database
• Effectively work and cooperate with co-workers, supervisors and clients
• Maintain an organized reception area

Required Skills:

• Excellent attendance and punctuality
• Professional in appearance and demeanor
• Ability to effectively communicate with visitors, employees and supervisors in a professional and courteous manner
• Excellent listening skills
• Ability to handle difficult calls professionally
• Intermediate knowledge of Microsoft Office Suite
• Accurate data review and data entry skills
• Organized, thorough and detail oriented
• Ability to multi task
• Ability to work independently with minimal supervision
• Available for 8:00 AM - 5:00 PM shift Monday thru Friday

Experience:

• 1 - 2 years of receptionist experience required
• 1 - 2 years experience with multi-line phone system required

Education:

• High school diploma or equivalent

Okay, But What Are the Perks

• Full menu of benefits including matched 401K
• Tiered bonus system based on team accomplishments, paid per pay period in which it is earned:
  • Level 1 = $125
  • Level 2 = $175
  • Level 3 = $240
• Paid time off as well as paid holidays
• CMR is a Oklahoman Top Workplaces winner for the 6th consecutive year in 2025!

Pre-employment drug screenings and criminal background checks are mandatory.

CMR is an Equal Opportunity Employer