Claims Specialist

Join the Texas Life Team!

What's in it for you?

• With us, you'll be able to achieve the work/life balance you're looking for, with a competitive compensation and benefits package.
• Our benefits include tuition reimbursement, paid maternity leave, professional development, 401k with company match and profit sharing, and participation in two bonus programs.

Use your customer service skills to help Texas Life provide our policyholders with a benefit payment when they have experienced the loss of a loved one. You’ll be the main contact when a beneficiary calls our company and then will process the claim to completion.

Applications taken at www.texaslife.com.

Major Responsibilities:

• Process claim payments.
• Process policy changes requested by policy owners and complete policy endorsements.
• Process mail to include logging, sorting, ordering and distributing. Generates and sends appropriate forms to insured/claimant for completion.
• Process Waiver of Premium/Cost claims to include set-up, annual follow-up, and removing policy off of waiver.
• Works with policy owners, beneficiaries, physicians, attorneys, and others to ensure claims are processed in a prompt, fair, and courteous way.
• Makes and maintains a relationship with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met.
• Provides back-up for any support functions in the office.
• Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.

Required Qualifications:

• Ability to maintain good working relationship with customers, home office staff, and agents.
• Effective oral and written communication skills.
• Clear speaking voice.
• Ability to maintain confidentiality of files.
• Able to use basic office equipment.
• Ability to use computer system, including word processing and spreadsheet applications provided by the Company.
• Must be able to work at computer for long periods of time and handle large volume of telephone calls.

Required Education / Certifications:

Associates degree or equivalent work experience.

Location of Position:  Waco, Texas

Base salary/hourly rate range for this position in Texas is between $34,000 and $36,000. Please note that specific compensation decisions are based upon a variety of job-related factors as permitted by law, including geographic location, credentials, skills, education, training and experience.

To All Recruitment Agencies: Please do not send any resumes or solicitations regarding open positions to Texas Life employees unless you have been requested to work on this position or other positions with Texas Life; please reach out to your main point of contact. Texas Life is not responsible for any fees related to unsolicited resumes.

Texas Life is an Equal Opportunity Employer

Texas Life Insurance Company strives to attract, develop, and retain a diverse workforce.

We are committed to providing an inclusive and accessible work environment where all associates feel valued, respected, and supported.

Our commitment to inclusivity is reflected in the safeguards, policies and commitments we have in place to remove barriers and provide equal opportunities to prospective and current associates, without discrimination.

A Human Resources representative is available to consult with applicants who require accommodation in the application or recruitment process. Any information shared by the applicant about accommodation will be treated as confidential.

Job Type: Full-time

Pay: $32,000.00 - $36,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Customer service: 1 year (Required)

Ability to Relocate:

• Waco, TX 76701: Relocate before starting work (Required)

Work Location: In person