Claims Specialist

Brewer Morris is partnering with an international organisation within the logistics and supply chain sector to recruit an FVL Claims Specialist for its growing Amsterdam operation.

This is an excellent opportunity to join a developing operation and take ownership of claims and quality activities across the Dutch and German markets.

Working as part of the Finished Vehicle Logistics (FVL) Operations team, you will manage claims from initial review through to resolution, investigate incidents and identify root causes, while working closely with customers, carriers, suppliers and internal stakeholders.

Key responsibilities

• Manage and investigate damage claims and customer complaints.
• Assess liability, damages, and appropriate compensation.
• Ensure claims are handled in line with contractual, legal, and internal requirements.
• Coordinate supporting documentation, including reports, photographs, and statements.
• Manage claims through to resolution.
• Analyse incidents and identify underlying causes and corrective actions.
• Work closely with logistics partners to resolve quality and operational issues.
• Identify recurring problems and support improvements to service quality.
• Build relationships with customers and business partners across the Netherlands and Germany.
• Maintain accurate claims records and case documentation.
• Produce reports, KPI analysis, statistics, and process documentation.
• Monitor the performance of logistics partners against agreed KPIs.

The successful candidate

You will ideally bring:

• 3+ years' experience within claims and quality management in Finished Vehicle Logistics or vehicle logistics.
• A relevant logistics qualification, higher vocational education, or degree.
• Fluent German and English , written and spoken.
• Dutch language skills would be advantageous.
• Knowledge of commercial and transport law and relevant transport regulations.
• Strong analytical and problem-solving capabilities.
• Excellent communication, negotiation, and stakeholder-management skills.
• Strong Microsoft Office capabilities.