CLAIMS SUPERVISOR

The Claims Supervisor is responsible for overseeing the daily operations of the claims team, ensuring timely and accurate processing of claims, resolving escalated concerns, and maintaining compliance with company policies and procedures. The role involves team supervision, performance monitoring, reporting, and coordination with different departments to improve claims handling efficiency and customer satisfaction.

Key Responsibilities

• Supervise and monitor the daily activities of Claims Associates.
• Ensure claims are processed accurately and within the required turnaround time.
• Handle escalated claims issues and customer concerns.
• Review and validate claims investigations, documents, and resolutions.
• Monitor team performance and provide coaching and guidance.
• Prepare reports related to claims volume, status, and performance metrics.
• Coordinate with operations, finance, warehouse, and other departments regarding claims concerns.
• Ensure compliance with company policies, procedures, and service standards.
• Identify process improvement opportunities to enhance claims operations.
• Conduct training and orientation for new team members when necessary.

Qualifications

• Bachelor’s Degree in Business Administration, Logistics, Management, or any related field.
• At least 2–3 years of experience in claims handling, logistics, or customer service.
• With supervisory or team leadership experience is an advantage.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office applications, especially Excel.
• Ability to work under pressure and manage multiple tasks.
• Detail-oriented and highly organized.

Preferred Skills

• Leadership and people management skills
• Report preparation and data analysis
• Conflict resolution and decision-making
• Time management and multitasking

Work Location

• Pasig City

Employment Type

• Full-time