Claims Support Coordinator

Looking to start a career in insurance claims?

At PIC Insurance Brokers, we believe great claims professionals are developed through hands-on experience, support, and a willingness to learn.

We're looking for a motivated and customer-focused Claims Support Coordinator to join our Claims team in East Tamaki. This opportunity has arisen following the promotion of a team member, reflecting our commitment to developing talent from within.

This is an ideal opportunity for someone who enjoys helping people, has excellent communication skills, and wants to build a long-term career in the insurance industry. No insurance experience is required. If you bring the right attitude, we'll provide the training and support to help you succeed.

About PIC Insurance Brokers

PIC is one of New Zealand's largest independent insurance brokers, proudly 100% Kiwi-owned and operated. We support thousands of clients across the country and pride ourselves on delivering exceptional service when it matters most.

Our Claims team supports clients through property, motor and business insurance claims, helping them navigate the claims process and achieve the best possible outcome when things don't go to plan.

About the Role

As a Claims Support Coordinator, you'll work alongside our experienced Claims Specialists, providing administrative and customer support throughout the claims process.

You'll also be the first point of contact for many clients when they need to make a claim. Often, those clients are dealing with unexpected events and may be feeling stressed, frustrated, upset or overwhelmed. Your ability to remain calm, listen carefully, show empathy and provide reassurance will play a key role in helping clients feel supported from the very first interaction.

This is a varied role where no two days are the same. You'll be interacting with clients, insurers, assessors, suppliers and internal stakeholders while helping ensure claims are progressing smoothly and efficiently.

What You'll Be Doing

• Being the first point of contact for incoming claims enquiries
• Supporting clients to lodge new claims and understand the next steps
• Providing reassurance, guidance and exceptional service during what can often be a stressful time for clients
• Supporting Claims Specialists with the day-to-day administration of claims
• Preparing and maintaining claim records and documentation
• Liaising with clients, insurers, assessors and suppliers
• Following up outstanding information and documentation
• Managing data entry and updating systems accurately
• Helping ensure claims are handled efficiently and in line with company procedures
• Delivering exceptional customer service throughout the claims journey

About You

We're much more interested in your attitude and potential than your insurance experience.

You'll ideally have:

• Previous experience in a customer service, administration, contact centre, retail, hospitality, banking or similar client-focused role
• A warm, professional and confident phone manner, with the ability to build rapport quickly
• The empathy and resilience to support clients who may be stressed, frustrated or upset
• Strong organisation skills, attention to detail and the ability to manage competing priorities
• Digitally savvy, with confidence using technology, learning new systems, and adapting to new ways of working
• A positive, team-focused attitude and a genuine desire to learn and grow

While insurance experience would be an advantage, it's not essential. We're looking for someone with outstanding people skills, a strong work ethic, and a willingness to learn.

What We Offer

• A genuine career pathway into insurance claims and broking

• Full training and ongoing development

• A supportive and collaborative team environment

• Competitive salary and benefits package, including:

  • Health insurance cover
  • Discounted insurance products
  • Birthday leave

This is a permanent, full-time position based in our East Tamaki office.

Ready to Apply?

If you're looking for a role where you can learn, grow and make a genuine difference for clients, we'd love to hear from you.

Submit your CV and a brief cover letter telling us why you'd be a great addition to the PIC team.