Claims Support Representative

WorkCover Queensland is entering an exciting new chapter, guided by a renewed strategic focus and strong executive leadership shaping our 2030 Strategy. We’re embarking on an enterprise-wide transformation to strengthen our impact and continue making a positive difference in people’s lives.

What You’ll Do

As a Claims Support Representative, you’ll provide day-to-day administrative support to our Claims teams, helping claims progress smoothly and efficiently. You’ll coordinate appointments and services, maintain accurate records, follow up information and respond to customer and stakeholder enquiries.

What We’re Looking For

We’re looking for someone who is organised, reliable and comfortable working in a busy environment. You’ll have good attention to detail, be able to manage competing priorities and enjoy working as part of a team to provide helpful and responsive support.

What You’ll Bring

• Experience in insurance, financial services, workers’ compensation, personal injury claims or a similar environment.
• Strong customer service and communication skills, including the ability to manage challenging enquiries professionally.
• Good organisation and time management skills, with the ability to manage a high-volume workload and meet deadlines.
• Strong attention to detail and a focus on keeping information and records accurate.
• Confidence using Microsoft Office and the ability to learn new systems quickly.
• A collaborative approach and willingness to support colleagues and contribute to shared team goals.

A Bit About Us

Our vision is to be the best workers’ compensation insurer, making a positive difference to people’s lives and keeping Queenslanders working. We turn care into action, act with integrity, and work together to unlock what’s possible. If you value empathy, collaboration, and continuous improvement, you’ll find a great community at WorkCover.

At WorkCover, we deliver with heart, own our outcomes, work best together and stay open to what’s possible - and we’re looking for people who share these values. Working in a collaborative team environment within a supportive and engaged organisation, you’ll enjoy a hybrid work model, access to personalised learning and development opportunities and the holistic support of our health and wellbeing program. We offer industry‑competitive salaries, a generous superannuation scheme (including co‑contribution) and study assistance. You can find out more about our Employee Benefits by visiting Working at WorkCover Qld.

How do I apply?

If this sounds like you, we’d love to hear from you. Please submit your resume and cover letter by 10 am, Monday 2nd November.

We are committed to ensuring WorkCover reflects the diversity of the Queensland community. We welcome applications from First Nations peoples, members of the LGBTQIA+SB community, people of all ages, people who are neurodivergent, people with disability, and people from culturally and linguistically diverse backgrounds.

To ensure you have the best and most inclusive experience, please let us know if you require any reasonable adjustments or accommodations to help you confidently showcase your skills and potential. You can contact us at [email protected] or let our recruitment team know during your conversation with them.

Pre-employment checks will be conducted on all prospective employees. This includes a Right to Work in Australia Check, Police Check, Education Check, Reference Check, and where appropriate a Visa Check. The information provided will be treated as confidential in accordance with the Information Privacy Act 2009 (Qld).

Please Note: WorkCover does not accept unsolicited resumes from agencies and will not be liable for related fees. All recruitment is managed internally. Agencies must not represent or promote WorkCover roles without prior written authorisation.