Classified Customer Service Rep (Liners/Legals/Obits)

This position processes legal ads with administrative functions. The responsibilities for and not limited to the legal coordinator role day-to-day activities of the department by performing functions such as ad placement, ad quotes, verifying billing rates, assist in forecasting, record keeping, correspondence; internal and external customers, ad proofing, account communication, contract and sales maintenance, and other clerical and administrative functions. Essential Functions and Duties: Provide accurate and timely placement and quotes related to the legal display and line ads. In addition, administrative assistance, account relationship, in order to maximize their time.

• Order ads and submit ad copy/layout and artwork.
• Complete paperwork, such as client information for account set up, data for client profiles, adjustments and contracts.
• Research account history including revenue information, trends and billing issues.
• Answer client phone, fax and email inquiries.
• Assist with rate referrals, product information, billing disputes, ad insertion orders and other client questions or concerns in a pro-active, positive manner.
• Investigate problems and inquiries with appropriate departments to resolve client issues and report the results to the appropriate sales executive and manager.
• Provide quality service to all accounts from the initiation of the ad, through publication and follow-up on results.
• Assist in managing and completing reports in a timely manner as requested.
• Review rates and bills as needed.
• Have a thorough understanding of procedures to schedule ads.
• Attend sales meetings and training sessions as requested to obtain essential job information.
• Actively look for ways to help you make efficient use of their sales time.
• Keep updated on changes in product or process. Assist in the organization of information and documents.
• Able to react to change productively and handle other essential tasks as assigned.
• Proficient in Word, Excel and PowerPoint.
• Cross train to handle other departmental needs.
• Other duties as assigned by management to comply with company needs.

Education, Skills and Experience:

• College degree or equivalent administrative experience required.
• Excellence in administrative support.
• Strong oral and written communication skills.
• Must have the ability to exercise independent judgment.
• Strong organizational and time management skills required.
• Excellent presentation skills, interpersonal, problem solving and customer service skills.