CLE Coordinator

Job Summary (Basic Function)

This role is intended to provide support to the execution of the CLE programs LexisNexis offers. The primary focus for this role is around various reporting needs and preparing new On-Demand and Non-On-Demand programs. Accountabilities:

1. Generate reports, process CLE documentation, and assist with day-to-day data entries in support of the consulting teams.
2. Works with the business unit partner on preparing On-Demand/Non-On Demand programs for use on LexisNexis University (using MS Office, LNU and looking up different state bar associations).
3. Assists in CLE Accreditation, Reporting, Renewals, Calls/Emails, and provide support as needed Assists in the creation of reports or audit responses based on state CLE requirements/requests.
4. Keep abreast of new state CLE rules across all types of CLE programs and provide customer support to lawyers across states CLE covers.
5. Ad-hoc projects, as assigned.
6. Individual will gradually become familiar with state CLE rules across all types of CLE programs to be able to provide telephonic support.
7. Continuously identifies improvements for CLE processes

Key qualifications:

• Bachelors Degree
• At least 1-2 years of CSR experience, preferably handling calls and emails
• Experience in back-office operations, compliance, documentation, or reporting.
• Basic knowledge of MS Excel
• Strong attention to detail, organizational, and analytical skills
• Good oral and written communication skills
• Ability to manage tasks efficiently and work with minimal supervision
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.