Cleaner (Restoration Services)

The Cleaner (Restoration Services) is responsible for performing cleaning, sanitization, deodorization, and general labour activities on residential and commercial properties affected by water, fire, mold, trauma, environmental contamination, pests or other insured losses.

This role supports restoration and reconstruction projects by helping return properties to a clean, safe, and habitable condition. The Cleaner works closely with restoration teams, project staff, and customers while demonstrating professionalism, attention to detail, and DKI’s commitment to Human-Centered Recovery.

**Key Responsibilities:**Cleaning & Restoration Support:

• Perform cleaning, sanitization, deodorization, and content cleaning activities.
• Assist with post-mitigation, post-construction, and final cleaning services.
• Follow established cleaning procedures, quality standards, and project requirements.
• Maintain cleanliness and organization of work areas, equipment, and vehicles.

Customer Service:

• Interact professionally and respectfully with customers and stakeholders.
• Demonstrate empathy and professionalism while working in occupied homes and businesses.
• Support a positive customer experience throughout the restoration process.

Safety & Teamwork:

• Follow company health and safety policies, procedures, and safe work practices.
• Use personal protective equipment (PPE) as required.
• Operate cleaning equipment and tools safely.
• Work collaboratively with restoration technicians, contents personnel, and project teams.

**Qualifications:**Education & Experience:

• High school diploma or equivalent preferred.
• Previous cleaning, restoration, janitorial, hospitality, or labour experience considered an asset.
• Experience in restoration services considered an asset.

Technical Knowledge:

• Basic understanding of cleaning products, equipment, and procedures.
• Ability to safely operate cleaning equipment and tools.
• Valid driver’s licence considered an asset.

Core Competencies:

• Customer Focus
• Attention to Detail
• Accountability
• Teamwork
• Adaptability
• Safety Awareness
• Human-Centered Recovery

**Success Measures:**Performance may be evaluated based on:

• Quality of cleaning services
• Customer satisfaction
• Productivity and efficiency
• Safety performance
• Reliability and attendance

Working Conditions:

• Residential, commercial, and restoration environments.
• Frequent standing, walking, lifting, bending, and physical activity.
• Use of cleaning products, equipment, and personal protective equipment (PPE).
• Occasional after-hours or emergency response work may be required.

DKI - North Bay values diversity in our workplace, as well as our community. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic. We welcome and encourage applications from everyone.