Cleaning Manager

Minimum Requirements

• Grade 12 (Matric) or equivalent qualification.
• Minimum of 3-5 years' experience in a cleaning management or supervisory role, preferably within a shopping centre, retail environment, commercial property, or contract cleaning industry.
• Proven experience managing large cleaning teams and multiple shifts.
• Knowledge of cleaning methods, equipment, chemicals, and cleaning best practices.
• Sound understanding of Occupational Health and Safety (OHS) legislation and safe work procedures.
• Ability to conduct staff training, performance management, and disciplinary processes.
• Experience in workforce planning, scheduling, and time and attendance management.
• Good administration and reporting skills.
• Ability to manage cleaning consumables, stock control, and equipment maintenance.
• Strong customer service and client relationship management skills.
• Computer literacy (Microsoft Word, Excel, Outlook).
• Excellent communication skills in English, both written and verbal.
• Valid driver's licence and own transport will be advantageous.
• Willingness to work weekends, public holidays, and after-hours when operationally required.

Position Summary

The Cleaning Manager is responsible for the effective planning, supervision, and delivery of all cleaning and hygiene services within the shopping centre. The role ensures that the centre is maintained to the highest standards of cleanliness, safety, and presentation while meeting client expectations, contractual obligations, health and safety requirements, and budgetary targets.

Key Responsibilities

Operational Management

• Plan, coordinate and manage all daily cleaning operations across the shopping centre.
• Ensure all public areas, ablutions, food courts, offices, parking areas, and service corridors are maintained to agreed service standards. Conduct routine inspections and implement corrective actions where required.
• Manage shift schedules, staff deployment, leave planning, and absenteeism.

People Management

• Lead, motivate, train, and develop cleaning supervisors and cleaning staff.
• Conduct performance reviews, coaching sessions, and disciplinary processes where necessary.
• Promote a positive culture focused on customer service, accountability, and teamwork.

Health, Safety & Compliance

• Ensure compliance with Occupational Health and Safety legislation and company policies.
• Conduct toolbox talks, risk assessments, and safety inspections.
• Ensure the safe handling, storage, and use of cleaning chemicals and equipment.

Client & Customer Service

• Build and maintain professional relationships with Centre Management and tenants.
• Respond promptly to cleaning requests, complaints, and emergency incidents.
• Attend operational meetings and provide regular service performance feedback.

Stock & Asset Control

• Manage cleaning equipment, consumables, chemicals, and PPE.
• Conduct stock control, monthly stocktakes, and minimise wastage.
• Report maintenance requirements and equipment defects promptly.

Administration & Reporting

• Complete daily, weekly, and monthly operational reports.
• Monitor labour productivity, overtime, absenteeism, and operational costs.
• Ensure all attendance registers, checklists, and compliance documentation are accurate and up to date.

Performance Based Minimum Requirements

• Developing experience managing cleaning operations within a shopping centre, retail, commercial, or facilities management environment.
• Proven leadership and people management
• Good knowledge of cleaning methodologies, chemicals, equipment, and hygiene standards.
• Working knowledge of Occupational Health and Safety legislation.
• Computer literacy (Microsoft Office).
• Please note that your appointment offer is based on the discussion of you obtaining a Valid driver's licence within 6 months of your appointment.

Key Competencies

• Leadership and team management
• Planning and organisational skills
• Customer service orientation
• Communication and interpersonal skills
• Problem-solving and decision-making
• Attention to detail
• Time management
• Financial and stock control awareness
• Ability to work under pressure and after-hours when required

Key Performance Indicators (KPIs)

• Achievement of agreed cleaning standards.
• Client satisfaction and service delivery.
• Staff productivity and attendance.
• Health and safety compliance.
• Stock and cost control.
• Quality inspection scores and audit results.
• Effective incident response and complaint resolution.

The Cleaning Manager is expected to always uphold the company’s values by delivering exceptional service, maintaining a safe and hygienic environment, and leading a high-performing cleaning team that contributes to an outstanding shopping experience for customers and tenants.

NB : Only short listed candidates will be contacted. We are committed to equity in our employment practices. It is our intention to appoint individuals with the aim of meeting our equity objectives and reserve the right to not appoint if no suitable candidates are identified.

If you have not heard from us within 2 (two) weeks after the closing date, please consider your application as unsuccessful.

Pay: R12 000,00 - R16 000,00 per month

Ability to commute/relocate:

• Worcester, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• High School (matric) (Preferred)

Experience:

• cleaning management or supervisory role: 3 years (Required)

Language:

• Afrikaans and English (Preferred)

Location:

• Worcester, Western Cape (Preferred)

Work Location: In person