Cleaning Operations Executive

• Conduct hiring and interviews for cleaning staff from internally generated leads
• Plan and manage cleaner schedules to ensure optimal coverage
• Assign and oversee cleaning jobs for the team
• Attend client site visits and present services to secure engagements
• Manage performance issues, including handling difficult cases and offboarding underperforming or unreliable staff
• Resolve escalated client concerns referred by Customer Service
• Collaborate with the Sales team to provide operational input for large tenders and quotations
• Ensure sufficient manpower to fulfill all cleaning contracts within the assigned sector
• Work closely with the Department Head to improve processes and support business growth

NAFA SYSTEM SERVICES PTE LTD

Providing cleaning, landscaping, waste disposal, pest control services to government sectors, commercial sectors and private sectors, etc.