Cleaning Operations Executive

About the role

Oversee the day-to-day cleaning operations, ensuring smooth execution and adherence to service standards.

Key responsibilities

• Oversee the day-to-day cleaning operations, ensuring smooth execution and adherence to service standards
• Manage and deploy cleaning teams efficiently, including scheduling shifts, assigning tasks, and ensuring adequate manpower for various sites
• Conduct regular site inspections to maintain high standards of cleanliness and compliance with safety regulations
• Act as the primary point of contact for clients, addressing concerns, managing feedback, and ensuring customer satisfaction
• Monitor and manage cleaning equipment, chemicals, and supplies to prevent shortages and ensure operational efficiency
• Ensure that all cleaning staff adhere to workplace safety and health (WSH) regulations and company policies
• Organize training sessions to enhance staff skills, efficiency, and compliance with hygiene standards
• Maintain records of work schedules, client reports, and incident reports, ensuring proper documentation
• Address operational issues promptly, including staff shortages, complaints, and unexpected site challenges

About you

• Diploma or equivalent qualification in Business Administration, Facility Management, or a related field
• At least 2 years of experience in an operations or supervisory role, preferably in the cleaning or facility management industry
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Problem-solving mindset with the ability to work under pressure
• Good organizational skills and attention to detail
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and scheduling software
• WSQ certifications in Environmental Cleaning, Workplace Safety & Health (WSH), or relevant industry training (preferred)
• Possession of a valid Class 3 driving license (advantage)