Cleaning Supervisor

Make a difference through meaningful employment and great service

At Orana, we believe employment creates opportunities for people to build confidence, independence, skills and meaningful connections. Our Gleam4Good team combines quality commercial services with a strong focus on creating meaningful employment opportunities for people with disability.

We are seeking an experienced and motivated Gleam4Good Cleaning Supervisor to provide day-to-day supervision and coordination across our supported employment environment.

This is a hands-on leadership role where you will help deliver high-quality commercial cleaning services while supporting employees to develop their workplace skills, build confidence and achieve their employment goals.

About the role

Reporting to the Team Leader – Gleam4Good, you will supervise daily service delivery across a range of commercial activities, including:

• Commercial cleaning and environmental services
• Fleet Vehicle washing and detailing
• Residential bond/exit cleaning
• Waste management
• Facilities and related commercial services

You will allocate work based on each employee's skills, capabilities and development goals, provide on-the-job coaching and support, and ensure services are delivered safely, efficiently and to a high standard.

You'll split your time between hands-on operational supervision and supporting people to succeed at work. No two days are likely to look exactly the same.

What you'll be doing

• Supervise and coordinate daily service delivery across multiple customer locations
• Allocate tasks and provide clear work instructions to supported employees
• Coach, encourage and mentor employees to develop workplace skills and independence
• Monitor work quality, productivity and customer requirements
• Conduct site inspections and ensure services are completed to agreed standards
• Support onboarding and workplace training for new employees
• Build positive and respectful relationships with employees, customers, contractors and stakeholders
• Promote safe work practices, including the appropriate use of chemicals, equipment, vehicles and machinery
• Complete operational records, timesheets, service documentation, quality checklists and incident reports
• Identify and escalate operational, safety or service delivery issues
• Support positive workplace behaviours, engagement and participation
• Work collaboratively with support staff and other members of the Orana team
• Contribute to continuous improvement across service quality, safety and employment outcomes

About you

We're looking for someone who is practical, people-focused and confident leading a team in a hands-on environment.

You will have:

• Experience supporting people with disability in a workplace setting
• Strong communication, interpersonal and coaching skills
• A sound understanding of workplace health and safety
• The ability to work across different customer locations and service environments
• Good computer skills and experience maintaining workplace records
• Experience operating cleaning equipment, machinery, vehicles and associated tools

Experience supervising or leading employees in commercial cleaning, environmental services, vehicle washing, facilities services, hospitality or another operational environment will be highly regarded.

Experience in disability services, supported employment or an Australian Disability Enterprise (ADE) is also desirable.

A Certificate III or higher in Cleaning Operations, Disability, Community Services, Leadership, Business, Environmental Services or a related field will be highly regarded, although equivalent experience will also be considered.

A current First Aid and CPR certificate is desirable.

Why join Orana?

At Orana, you'll be part of an organisation committed to creating real employment opportunities and meaningful outcomes for people with disability.

You'll have the opportunity to combine your operational and leadership skills with work that has a genuine purpose, helping people build confidence, independence and skills through employment.

If you're someone who enjoys being hands-on, supporting others to succeed and taking pride in delivering quality work, we'd love to hear from you.

What you will need

Successful applicants will be required to have, or be willing to obtain:

• NDIS Worker Check
• National Police Certificate
• Working with Children Check
• Current First Aid and CPR certification
• NDIS Worker Orientation Module
• Current Australian driver's licence
• Willingness to use your own vehicle for Orana business where required
• Willingness to undertake occasional out-of-hours work and regional travel where required

Orana is committed to creating an inclusive workplace and welcomes applications from people who share our commitment to supporting people with disability to achieve meaningful employment outcomes.