Cleaning Supervisor – Short-Stay Accommodation

About the role

Working closely with our management team, you will help ensure the daily cleaning operation runs efficiently and our properties are guest-ready within the required timeframes. This is a supervisory role with a hands-on component. While your primary responsibility will be overseeing the cleaning operation, you will also be expected to assist with cleaning when required, particularly during busy periods, staff shortages or when a property needs an extra set of hands.

Key responsibilities

• Supervising and supporting our cleaning team
• Coordinating daily cleaning schedules and allocating properties
• Monitoring progress throughout the day and ensuring properties are completed on time
• Carrying out quality-control inspections of completed properties
• Providing guidance, training and constructive feedback to cleaners
• Helping maintain consistent cleaning and presentation standards across all properties
• Identifying maintenance, damage, missing items or other property issues and reporting them promptly
• Monitoring cleaning supplies, linen and equipment
• Communicating with management regarding property readiness and any issues
• Assisting with cleaning when required, including stepping in when the team is short-staffed or additional support is needed

About you

• Previous experience in cleaning, housekeeping, accommodation or a similar environment
• Previous supervisory, team leader or coordination experience
• Excellent attention to detail
• Strong organisational and time-management skills
• The ability to prioritise and keep a team on track during busy periods
• Good communication skills and the confidence to provide clear, respectful direction
• A proactive approach to identifying and solving problems
• The ability to work independently and take ownership of your responsibilities
• A genuine commitment to maintaining high cleaning and presentation standards
• A current driver's licence and reliable transport

About us

WhitsunStays is a family-owned short-stay accommodation business managing holiday and corporate properties across Mackay and the Whitsundays. As our portfolio continues to grow, we are looking for a Cleaning Supervisor to help lead and coordinate our cleaning team and ensure our properties are consistently presented to a high standard for every guest.