Clerical Assistant - Lansdowne

General Definition of Work

Performs work answering phones, transfering phone calls to appropriate staff, greeting guests and clients, assisting visitors with sign in and seating, coordinating maintenance requests and maintenance emergencies, processing outgoing mail, delivering mail to the post office mail box at the end of the day, coordinating check pick-up with vendors, and other work as apparent or assigned.

This position reports to the Property Manager.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without a reasonable accommodation. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible.

• Helps maintain and organize general office files.
• Answers office phone pleasantly and professionally.
• Maintains office traffic log and waiting area.
• Assists in data entry tasks (entering applications, scheduling interviews).
• Assists residents and the public in completing forms which affect management operations and functions.
• Assists with typing leases and completing move-in packets.
• Enters meter readings on a quarterly basis.
• Delivers mail to appropriate departments.
• Assists in collection of rents, preparation of bank deposits, and preparation of receipts.
• Assists with monthly re-exam notifications to residents.
• Adheres to guidelines as outlined in the Admissions and Continued Occupancy Policy (ACOP).
• Maintains courteous communication with residents (complaints), applicants, vendors, and other guests.
• Assists the assistant Property Manager in the performance of the Property Manager’s duties when not available.

Minimum Qualifications

High School Diploma or GED and one (1) to two (2) years of experience in Office Administrative Procedures, Reception, Data Entry, or a combination of equivalent education and experience.

Preferred Qualifications

Associates degree in business administration, Proficiency in Microsoft Office, including Outlook and Word.

Special Qualifications

Valid state identification or driver’s license in the Commonwealth of Virginia.

Working Conditions

The characteristics listed below are representative of the physical demands, physical agility, sensory requirements, and environmental exposures required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of the position and, if necessary, the employee must engage in an interactive process with RRHA HR to determine what accommodations may be possible.

• Employees sit frequently or most of the time of the time but may sometimes walk or sometimes stand for periods of time.

• This classification involves physical agility requirements such as: climbing, stooping, kneeling, crouching, crawling, reaching, pushing, pulling, repetitive motions and manual dexterity.

• Sensory requirements include standard vision requirements, ability to convey detailed or important instructions to others accurately, loudly or quickly and standard hearing requirements.

Physical Exertion (Pounds)

Up to 10

Sometimes

Up to 25

Seldom or never

Up to 50

Seldom or never

Up to 100

Seldom or never

100 or more

Seldom or never

Environmental Exposures

Work near moving mechanical parts

Seldom or never

Work in high, precarious places

Seldom or never

Toxic or caustic chemicals

Seldom or never

Outdoor weather conditions

Seldom or never

Extreme Cold, non-weather

Seldom or never

Extreme Heat, non-weather

Seldom or never

Noise Level

Sometimes

APPLICATION: This class specification is intended to illustrate the kinds of duties that may be assigned to its incumbents. It should not be interpreted as describing all of the duties that may be required of an employee or be used to limit the nature and extent of assignments such individuals may be given. This is not an employment contract and does not alter any employee's at-will employment status.

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