Clerical Officer - SPA

Reporting to the SPA Office Manager, the post holder will assist in providing an efficient, effective and comprehensive clerical support service for the District Nursing Primary Care Networks (PCN’s) / Specialist Nursing and Therapy Services and Health Centres managed by the Single Point of Access, which is based in the University Hospital of Hartlepool.

Work to a rostered Shift Pattern, covering 365 days a year, 24 hours a day, inclusive of Bank Holidays.

Provide effective and efficient use and co-ordination of patient data / appointment systems.

Processing of new referrals into the services within SPA into the patients appointment system.

Good working knowledge of Microsoft Office Packages and IT / Email systems.

Act as a telephone operator, answering incoming calls and making outgoing calls

Work on own initiative, and as part of a Team, with direct supervision from Team Lead / Supervisors / Office Manager and leadership by the Service Leads.

Provide factual, non-clinical information to patients, callers and health professionals both face to face and over the telephone.

Provide ad-hoc switchboard / reception cover and customer service of the highest standard, at times at short notice, to the general public and other service users at the Health Centres within the SPA remit.

Must be proactive and have a flexible approach as this post requires rotation of staff across locations to ensure the effective delivery of services.

To maintain an efficient office management system / procedures to enable the department / clinical team to optimise their customer / patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly.

To receiving incoming calls and making outgoing calls, communicating with patients and health professionals as required or determined by service needs

Effective and efficient use and co-ordination of patient data / appointment systems.

Processing new referrals – (Urgent and Routine), into the patient record for the requested service

Responsible for sending out appointments to relevant patients and health professionals as requested, in a timely manner

Printing clinical request forms for collection by clinical staff each morning in a timely manner,

Typing of letters, reports and other correspondence, and the input and checking of data and information into IT systems.

To retrieve and generate information to assist in the effective organisation of all patients in accordance with local and national policies and targets

General office duties including opening and distributing of post,

To ensure all routine and / or urgent enquiries are effectively actioned within a prompt timescale using service processes and procedures and an accurate record is maintained.

South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust have come together to form University Hospitals Tees. As a result, post holders may be required to work across sites within both organisations. Across University Hospitals Tees, our ambition is to be the best place to work, ensuring we have the right staff in the right roles at the right time to deliver outstanding patient care and experience. We are committed to supporting our staff through an inclusive and supportive working environment, offering health and wellbeing initiatives, staff benefits, and opportunities for personal and professional development. We support the 'Making Every Contact Count' approach to behaviour change in the promotion of health and wellbeing of individuals and communities For further details / informal visits contact: Name: Angela McMurray Job title: SPA Service Manager Email address: [email protected] Telephone number: 01642 383910

Sarah Husband

Email; [email protected]