Clerk/Pharmacy Technician

Pharmacy Technician / Customer Service Associate – Retail

Full-Time | 40 Hours/Week | Rotating Saturdays

Job Summary

Walberg Family Pharmacies is seeking a dependable, energetic, and customer-focused Pharmacy Technician / Customer Service Associate to join our retail pharmacy team. This position supports both pharmacy operations and front-end customer service, requiring strong attention to detail, accuracy, communication skills, and the ability to work effectively in a fast-paced, team-oriented environment.

The ideal candidate takes pride in their work, provides exceptional customer service, works well with others, and is willing to assist wherever needed to support the pharmacy and our patients.

Our Core Values

We are looking for team members who demonstrate our core values every day:

Pharmacy Operations

• Provide outstanding customer service by phone, Microsoft Teams, and in person.
• Professionally communicate with patients, healthcare providers, insurance companies, and other members of the healthcare team.
• Perform accurate prescription data entry and manage digital prescription workflows.
• Support the prescription filling process, including data entry, print queue management, Framework/ECM documentation, and daily, weekly, and monthly order processing.
• Communicate effectively with pharmacy team members through Microsoft Teams.
• Accept and complete pharmacist-delegated responsibilities within the scope of the position and applicable requirements.
• Assist with inventory control, including checking for outdates, managing overstock, completing daily supply orders, and receiving and organizing inventory.
• Maintain accurate and organized pharmacy documentation and work areas.
• Assist with Care-Sync processes as assigned; training will be provided.

Front-End / Customer Service

• Welcome and engage with customers in a friendly and professional manner.
• Answer customer questions and assist customers in locating products throughout the store.
• Operate the point-of-sale (POS) system accurately and efficiently.
• Ensure prices and quantities are correct during transactions.
• Accept payments and provide receipts.
• Properly bag and wrap purchases to ensure safe transport.
• Process refunds and exchanges according to company procedures.
• Address customer concerns and complaints in a helpful and courteous manner, involving management when appropriate.
• Balance the cash register and follow cash-handling procedures.
• Answer incoming phone calls and direct calls to the appropriate team member.
• Remain aware and alert to customer flow and activity throughout the front-end area.

Inventory, Store & Pharmacy Maintenance

• Assist with inventory control throughout the store and pharmacy.
• Walk and straighten the sales floor daily.
• Check products for outdates and remove products according to company procedures.
• Receive and stock OTC orders as needed.
• Restock office, cleaning, pharmacy, and other supplies.
• Maintain clean, organized, and professional work areas.
• Clean counters, floors, storage areas, and other assigned areas.
• Assist other team members and departments as needed to support daily operations.

Required Skills & Abilities

• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to work effectively as part of a team.
• Strong organizational and time-management skills.
• Ability to handle transactions accurately and responsibly.
• Basic math skills, including the ability to make change.
• Basic computer skills and ability to learn pharmacy and POS systems.
• Ability to communicate professionally with patients, healthcare providers, insurance companies, and coworkers.
• Helpful, courteous, and professional approach to resolving customer concerns.
• Ability to maintain confidentiality and professionalism when handling patient and pharmacy information.
• Must demonstrate and support WFP's core values.
• Must report to work on time and as scheduled.
• Ability to stand and walk for extended periods.
• Ability to lift and move boxes and supplies as needed.
• Ability to work effectively in a busy, fast-paced environment.

Preferred Qualifications

• 1–2 years of pharmacy experience preferred, particularly in data entry or pharmacy call center environments.
• Previous customer service or cashier experience preferred.
• Experience with POS systems preferred.
• Knowledge of prescription terminology preferred.
• Familiarity with insurance billing preferred.
• Pharmacy technician experience or training preferred.

On-the-job training is available for qualified candidates.

Education & Experience

• High school diploma or equivalent required.
• Previous pharmacy, customer service, cashier, or retail experience preferred.
• Pharmacy technician registration/licensure requirements must be met as applicable to the position and state regulations.

Schedule

• Full-Time: 40 hours per week
• Rotating Saturdays required
• Schedule may vary based on pharmacy and business needs.

Benefits

Walberg Family Pharmacies offers a comprehensive benefits package, which may include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off
• On-the-Job Training
• Professional Development and Growth Opportunities

Physical Requirements

The employee must be able to perform the essential functions of the position, including standing and walking for extended periods, frequent use of computers and other equipment, bending and reaching, and lifting and moving boxes, inventory, and supplies as needed.

Why Join WFP?

At Walberg Family Pharmacies, every team member plays an important role in providing quality service to our patients and customers. This position offers the opportunity to develop skills across both pharmacy and retail operations while working alongside a supportive, team-focused staff.

If you are dependable, detail-oriented, customer-focused, and ready to grow with a team that values Integrity, Pride in Work, Compassion, Drive, and Teamwork, we would love to hear from you.

Apply today and take the next step in your pharmacy career with Walberg Family Pharmacies!

Pay: From $14.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person