Client Account Coordinator

The Client Account Coordinator supports the PlayStation program by coordinating the operational details required for successful retail execution. This role serves as a key point of contact for internal program leadership and cross-functional partners, ensuring assignments, schedules, service orders, reporting requirements, and field communications are accurate and completed on time. The coordinator will develop strong expertise in program processes and systems, including 360, proactively identify gaps, and help translate client priorities into clear, actionable direction for the field organization. 

Key Responsibilities

• Maintain consistent communication and reporting procedures with department leadership.
• Manage the online setup of call reports and scheduling activities.
• Monitor progress against performance objectives and provide corrective action as required.
• Provide clear direction to client service team personnel to help achieve sales and team goals.
• Recommend ideas for increasing in-store work and deliverables.
• Manage all job and service order changes while partnering closely with the Client Director and Service Coordinator team.
• Learn and understand key client service processes within the 360 system.
• Ensure reporting, communications, and operational activities are completed accurately and on time.
• Provide occasional in-field support to test, assemble, install, adjust, or troubleshoot PlayStation retail displays and related components.
• Perform other duties as assigned.

Education

• High School Diploma or GED required.
• Associate degree, vocational school degree, or technical school degree preferred.
• Bachelor's degree preferred.

Experience

• 1-3 years of relevant work experience required.

Knowledge, Skills & Abilities

• Ability to prioritize multiple demands in a fast-paced environment.
• Strong interpersonal and written communication skills.
• Understanding of key processes within 360.
• General business, industry, and planning skills.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Ability to structure logic and communicate clearly through both oral and written communication, including preparing and delivering business messages to senior leadership.
• Proactive, results-oriented work ethic.

Physical Requirements:

• Sit for extended periods (typically 6+ hours per day)
• Use a computer, including keyboard and mouse, for prolonged periods
• Rare field assignments may involve standing, bending, reaching, lifting, carrying, and assembling retail display components.
• Lift and carry light items (e.g., files, office supplies, laptops, typically 20+ pounds)
• Reach, bend, or stoop occasionally to access files or office materials
• Maintain focus and attention for long periods of desk-based work
• Follow clear directions
• Perform repetitive motions (e.g., typing, clicking) consistently throughout the day
• Strong interpersonal and highly developed writing skills; acute attention to detail.