Client Account Director – Communications

We’re looking for a dynamic Client Account Director – Communications to drive business growth, strengthen client partnerships, and deliver strategic solutions. This is an opportunity to lead high-impact client engagements, shape new business opportunities, and play a key role in driving long-term client success.

What you'll be doing

• Expand business footprint with existing clients.

• Align Company short- and long-term strategies with client to maintain and expand revenue.

• Oversee all contract renewals and negotiations

• Present Company solutions based on understanding of client's business issues.

• Act as a strategic manager for internal Company resources as well as client contacts to successfully negotiate, close and implement new business.

• Work with internal teams to structure value proposition to clients.

• Lead negotiations to ensure Company best interests from a business issue and legal perspective.

• Provide leadership and support in crafting client proposals.

• Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.

• Meet with sales leadership to craft personal development strategy on a regular basis.

• Responsible for respective department's overall performance and for motivating team to exceed department goals and objectives.

• Knowledge, understanding, compliance, and enforcement of all applicable Federal, State, and Local laws and regulations relating to job duties.

• Knowledge, understanding, and compliance with company policies and procedures.

• Participation in Company Programs must meet minimum performance standards.

• Accountable for all decisions, actions, and directives with respect to job responsibilities.

• Responsible for progressive discipline with regards to attendance, performance and all aspects of company policy up to and including termination.

• Follow up in a timely manner to ensure customer satisfaction.

• Provide feedback to management concerning possible problems or areas of improvement.

• Make recommendations to implement improved processes.

• Act as main point of contact for client visit and business review readiness, provide necessary and periodic updates

What We’re Looking For

• Experience in client management, business development, or sales.

• Strong negotiation, presentation, and communication skills.

• Excellent business acumen and stakeholder management skills.

• Proven ability to drive client growth and build long-term partnerships.

What we offer 
At Alorica Teleservices, Inc., we are committed to providing our employees with rewarding and fulfilling work experience. In addition to a competitive salary, you will have access to a range of benefits, including comprehensive healthcare coverage, generous leave allowances, and opportunities for professional development and career progression. We also priorities work-life balance, offering flexible working arrangements to support your personal needs.

About us 
Alorica Teleservices, Inc. is a leading provider of business process outsourcing solutions, specializing in customer experience management and back-office support. With a strong presence in the Philippines, we are dedicated to delivering exceptional service to our clients and creating a positive impact in the communities we operate in. Our company culture is built on the values of integrity, innovation and teamwork, and we are proud to offer a dynamic and supportive work environment for our employees.