Client Account Management Specialist

We are BNP Paribas S.A. (Branch in Poland), a part of BNP Paribas Group with 200 years of experience in banking. Since 2008, we are at the heart of Warsaw, and now we are also in a brand-new location in Krakow. As Corporate and Institutional Banking (CIB), we offer financial solutions for corporate and institutional clients in a number of locations globally.

Our Securities Services business line is a multi-asset servicing specialist. We are an exciting, dynamic, and growing operations centre; therefore, we are looking for candidates who are willing to be a vital part of the expansion of BNP Paribas’ operational scope in Poland.

It’s our values that drive us forward and are a cornerstone of our business. We rely on our strengths, which include stability, responsibility, expertise, and being a good place to work.

Client Account Management Specialist Requirements

• Minimum 2 years of experience in a corporate environment, preferably within the financial sector.
• English – C1 level (written & spoken) – ability to communicate fluently with international clients (German language skills – a plus )
• Proven ability to work under pressure and meet tight deadlines while maintaining quality.
• High responsibility, attention to detail, and strong problem‑solving skills.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Strong interpersonal skills and a customer‑centric mindset.

Responsibilities

• Communicate with clients and all involved parties to deliver required services
• Provide day‑to‑day support by managing client accounts, handling queries, and ensuring the expected service level is consistently met.
• Participate in client and third‑party meetings to confirm satisfaction, gather feedback, and identify improvement opportunities
• Help create and maintain team procedures and checklists to eliminate gaps and discrepancies in our processes
• Participates in process enhancement to ensure proper delivery of services

What We Offer

• Hybrid work mode, 50% working from home within a month
• Equivalent for remote work expenses (120 PLN per month)
• Stable employment in the international company
• Fully paid private medical care for employee
• Pre-paid lunch card
• Employee Pension Plan
• Co-financed Multisport Card
• MyBenefit Cafeteria Platform
• Life insurance
• Car parking availability in the office building
• Trainings and development opportunities