CLIENT ACCOUNT MANAGER

ABOUT THE ROLE
Byte&Kite is a digital marketing agency helping clients across a range of industries grow through effective digital marketing. As a Client Account Manager, you will own a portfolio of retained client relationships, managing day-to-day communication, retention, growth opportunities and escalations. You will work closely with delivery teams to align client expectations with project scope, priorities and available capacity.

WHAT YOU WILL DO

• Own retention and growth across a portfolio of client accounts
• Build strong relationships with client stakeholders and run regular business reviews
• Manage client expectations, escalations and scope changes proactively
• Identify and develop expansion opportunities within existing accounts
• Work closely with delivery teams to keep projects aligned with agreed scope and priorities
• Track account health and forecast renewals, including accounts at risk

WHAT WE ARE LOOKING FOR

• 3+ years of account management experience, ideally in an agency or professional services environment
• Proven experience managing multiple client relationships and retaining accounts
• Strong communication and relationship-building skills
• Demonstrable experience managing scope creep and competing client priorities
• Comfortable handling difficult client situations and delivering challenging news early
• Commercial mindset with the ability to identify opportunities for account growth
• Strong organisation skills and ability to manage multiple accounts simultaneously

NICE TO HAVE
Marketing agency experience; experience with digital marketing services; contract negotiation experience; familiarity with CRM and project management tools; and experience working with B2B clients.

COMPENSATION AND BENEFITS
Competitive compensation based on experience and qualifications, with the full package discussed during the interview process. Professional development and training opportunities. Fully remote across US time zones, with additional company benefits discussed during the interview process.

HIRING PROCESS
Application review Initial conversation Interview Offer

EQUAL OPPORTUNITY
Byte&Kite is an equal opportunity employer. We consider all qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need an accommodation at any stage of the process, contact our recruiting team and we will arrange it.

Location: Remote