Client Account Manager

Role:- Client Account Manager

Location: North Carolina, USA
Experience: 12+ Years
Employment Type: Full-Time
Work Arrangement: Customer-facing / On-site as required

Job Summary

We are seeking an experienced Senior Client Account Manager with 12+ years of experience in Recruitment, Staffing, Talent Acquisition, and Client Relationship Management. The ideal candidate will have a strong background in managing strategic client accounts, partnering with hiring managers, leading recruiting teams, and delivering high-quality staffing solutions within agreed timelines and SLAs.

The role requires excellent customer relationship management, stakeholder engagement, negotiation, problem-solving, and team leadership skills. The candidate should be comfortable working from customer locations and traveling to other locations as required.

Key Responsibilities

• Own and manage day-to-day relationships with key customers and stakeholders.
• Understand client business objectives, workforce plans, hiring strategies, and staffing requirements.
• Partner with hiring managers to understand, qualify, prioritize, and close staffing requirements.
• Lead and coordinate internal recruiting teams to identify, assess, and deliver qualified candidates.
• Manage the complete staffing lifecycle from requirement intake through candidate selection, hiring, onboarding, and deployment.
• Ensure positions are filled with the right talent within agreed SLAs, timelines, quality standards, and customer expectations.
• Provide regular hiring updates, recruitment reports, and performance dashboards to customers.
• Proactively identify and resolve customer concerns, delivery challenges, and escalations.
• Monitor the performance, engagement, attendance, and retention of deployed resources.
• Maintain strong relationships with hiring managers, HR teams, procurement, and other client stakeholders.
• Identify opportunities for account growth, new staffing requirements, and additional business opportunities.
• Track and improve key staffing metrics including Time-to-Fill, candidate quality, interview-to-offer ratio, offer-to-join ratio, deployment, retention, and customer satisfaction.
• Conduct regular account reviews and develop action plans to improve delivery and customer experience.
• Collaborate with recruiting, operations, HR, and delivery teams to ensure seamless staffing execution.
• Handle negotiations, escalations, and critical client situations professionally.
• Travel to customer locations and other business locations as required.

Required Skills & Qualifications

• 12+ years of experience in Recruitment, Staffing, Talent Acquisition, Client Management, or Account Management.
• Strong experience managing customer-facing staffing relationships.
• Proven experience working directly with hiring managers and business stakeholders.
• Strong understanding of the end-to-end staffing and recruitment lifecycle.
• Experience leading or mentoring recruiting teams.
• Strong knowledge of staffing KPIs, SLAs, recruitment metrics, and delivery processes.
• Excellent communication, presentation, negotiation, and stakeholder management skills.
• Strong problem-solving and escalation-management capabilities.
• Ability to manage multiple client requirements and priorities simultaneously.
• Strong business acumen with the ability to identify account-growth opportunities.
• Willingness to work from customer locations and travel as required.

Preferred Candidate Profile

The ideal candidate should be a strategic client partner and hands-on staffing leader who can build long-term customer relationships, drive recruitment delivery, manage escalations, and identify opportunities to expand existing accounts.

Key Competencies:
Client Relationship Management | Staffing & Recruitment | Account Management | Talent Acquisition | Team Leadership | Stakeholder Management | SLA Management | Recruitment Delivery | Escalation Management | Negotiation | Business Development | Account Growth