Client Account Manager

We are currently hiring for an exciting opportunity with one of our esteemed clients for the position Client Accounts Manager based in Ahmedabad (Remote Opportunity)

Position Details:

• Location: Ahmedabad
• Designation: Client Accounts Manager
• Timing : US Shift

Experience Required: 7+ years in Account Management or Customer Success, specifically within an advertising, marketing, or digital agency environment & US Shift

Job Description

1. Strategic Account Ownership

• Manage a portfolio of agency accounts as the primary strategic partner
• Take full accountability and ownership of the performance, health, and growth of your assigned accounts
• Build strong relationships with client stakeholders and decision-makers
• Develop and execute long-term account growth strategies
• Conduct structured reviews (QBRs) with performance insights and growth plans

2. Project & Delivery Oversight

• Oversee multiple digital projects ensuring alignment with scope, timelines, and quality
• Guide Project Managers and cross-functional teams
• Identify risks and implement mitigation strategies
• Ensure smooth collaboration across teams

3. AI Workflow Identification & Advisory

• Identify workflow inefficiencies and automation opportunities within client operations
• Recommend AI-driven solutions such as automation tools, chatbots, and analytics dashboards
• Stay updated with AI trends and translate them into practical client solutions

4. Delivery Coordination & Execution

• Act as a bridge between client expectations and internal teams
• Ensure projects are delivered on time and within scope
• Maintain clear documentation of scope, timelines, and change requests
• Proactively identify and address delivery gaps

5. Revenue & Account Growth

• Drive upsells, cross-sell, and service expansion opportunities
• Lead proposals, pricing discussions, and contract renewals
• Monitor account profitability and forecasting
• Maintain visibility on account revenue and risk

6. Client Communication & Reporting

• Maintain proactive and structured communication with clients
• Offer clients your own suggestions and strategic insights, grounded in a genuine understanding of their business and industry, rather than simply relaying updates
• Present performance insights, strategies, and recommendations
• Use AI tools to improve reporting, documentation, and efficiency
• Ensure all communication is professional and business-focused