Client Account Manager

Role Overview

We’re looking for a Client Account Manager who can own and grow key client relationships while ensuring seamless execution across projects. This role sits at the intersection of strategy, delivery, and relationship management, requiring both business acumen and operational excellence.

You’ll be the primary point of contact for high-value clients, responsible for driving satisfaction, retention, and revenue growth.

Key Responsibilities

Client Relationship Management

• Own end-to-end relationships for key accounts
• Act as the primary strategic advisor and escalation point
• Build deep understanding of client goals, challenges, and industry context
• Drive client satisfaction, retention, and long-term partnerships

Account Growth & Revenue

• Identify upsell and cross-sell opportunities
• Lead quarterly business reviews (QBRs) and strategic planning
• Manage account P&L and ensure revenue targets are met/exceeded

Project & Delivery Oversights

• Collaborate with internal teams (strategy, creative, operations, product) to ensure high-quality delivery
• Ensure timelines, scope, and expectations are clearly defined and met
• Proactively identify risks and resolve issues before escalation
• Strategic Thinking
• Translate client objectives into actionable strategies
• Contribute to campaign / project direction with a strong business lens
• Bring proactive ideas to clients—not just execution updates

Team Leadership

• Mentor junior account managers / client servicing executives
• Drive best practices in client communication and delivery
• Improve internal processes for efficiency and scalability

Requirements

• Relevant experience in client servicing / account management / consulting / agency roles
• Knowledge into marketing terminologies and
• Proven experience managing high-value clients and complex projects
• Strong communication and stakeholder management skills
• Ability to balance strategic thinking with execution detail
• Experience in Marketing Planning/ Campaign activations / Campaign Curation.
• Comfortable working in fast-paced, ambiguous environments

What We’re Looking For

• High ownership mindset
• Structured thinker with strong problem-solving ability
• Commercially sharp (understands revenue, margins, growth)
• Calm under pressure and great with difficult conversations
• Someone who can represent Leroc confidently at the leadership level
• Experience working with startups or high-growth companies
• Exposure to cross-functional teams (product, growth, design)
• Prior experience managing teams

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Work Location: In person