Client Account Manager

We are looking for a Client Account Manager to serve as the day-to-day bridge between our clients and the digital marketing team. This is a role for someone who genuinely enjoys working with people, has a solid grasp of digital marketing, and thrives on keeping things running smoothly while identifying opportunities for growth.

You’ll be the primary point of contact for a portfolio of retained clients, managing communication, coordinating delivery with the internal team, and ensuring clients feel informed, valued, and confident in the work being done.

You won’t be doing the hands-on campaign work yourself, we have a strong specialist team of expert practitioners, but you’ll understand it well enough to hold meaningful conversations, translate technical outputs into plain-English updates, and spot when a client needs a change of strategy.

You’ll play an important commercial role, identifying upsell and cross-sell opportunities and feeding these to the sales team.

Key Responsibilities

Client Relationship Management

• Serve as the primary day-to-day contact for a portfolio of retained clients across multiple service lines
• Build strong, trust-based relationships with key clients, understanding their business goals and communicating proactively
• Lead regular client calls and review meetings, presenting performance updates clearly and confidently
• Manage client expectations around timelines, deliverables, and scope. Escalating where needed without letting issues fester
• Handle client queries and concerns promptly, turning potentially difficult conversations into positive touchpoints
• Produce and send polished monthly client reports, drawing on data from the delivery team

Internal Coordination

• Act as the link between clients and the digital marketing team, briefing the team clearly, chasing updates, and ensuring nothing falls through the gaps
• Work alongside project managers to keep retainer activity on track and on time
• Flag client feedback, changing priorities, or scope changes to the relevant internal teams promptly and clearly
• Contribute to onboarding new clients, setting expectations, gathering information, and ensuring a smooth handover from the sales team
• Input into our internal marketing

Commercial Development & Upselling

• Proactively identify upsell and cross-sell opportunities within your client portfolio, noticing where an additional service could add genuine value
• Feed qualified opportunities to the sales team in a structured way, with context on the client’s current situation and likely appetite
• Support retention by keeping clients engaged, demonstrating ROI, and reinforcing the value of the agency relationship
• Work with the growth team to assist in presenting proposals in meetings with prospective clients

Reporting & Performance Communication

• Translate data from SEO, paid media, and email campaigns into clear, jargon-free client summaries
• Ensure clients understand what the numbers mean for their business, not just what the numbers are
• Work with the delivery team to flag performance concerns early and communicate these honestly with clients alongside a clear plan of action
• Maintain accurate records of client communications, actions, and account status in Go High Level (GHL) and Teamwork
• Contribute to improving account management processes as the agency grows

Knowledge & Skills Required

• A solid working understanding of search engine optimisation, paid search, conversion rate optimisation, email marketing and automation, marketing strategy, analytics and performance reporting, content marketing and social media and paid social is essential. You don’t need to be a practitioner; you'll have a full team behind you, but you need to hold your own in a client conversation about them.

What We’re Looking For

Experience

• 2+ years in a client-facing account management, customer success, or similar role, ideally within an agency
• Proven track record of managing multiple client relationships simultaneously, with strong organisation and follow-through
• Familiarity with project management and CRM tools (Go High Level, Teamwork, HubSpot, or similar)
• Ideally this role will be hybrid-based, with 2 days per week in our Devon-based offices; however, we would consider remote working for the right candidate

Personal Qualities

• A natural communicator, warm, clear, and confident in writing and on calls
• Highly organised with excellent attention to detail and a reliable follow-through on commitments
• Commercially minded, you notice opportunities and flag them without being pushy
• Calm under pressure, particularly when managing client concerns or juggling competing priorities
• Proactive rather than reactive: you anticipate what clients need before they have to ask
• Curious about marketing and genuinely interested in helping clients grow
• A team player who communicates clearly internally and builds good relationships across departments
• Looking to build a long-term career in a growing agency, not just fill a short-term role

Why Join Daneswood?

• A client-facing role with genuine variety; no two accounts are the same
• Work with clients across multiple sectors, countries, and service lines
• Be part of a growing agency with a clear strategic direction and a team that backs each other
• Real opportunity to progress as the agency scales. This is a role that grows with the business
• Regular team-building activities
• Hybrid role / Flexible Hours – with core hours

Pay: £30,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Work from home

Work Location: Hybrid remote in Exmouth Town EX8 1AW