Client Success Manager / Account Manager

Waste Solution Services (WSS)

Location: Lawrence, NY
Job Type: Full-Time, In-Office
Pay: $26–$32 per hour, depending on experience, plus benefits

About Waste Solution Services

Waste Solution Services (WSS) helps multifamily and commercial properties lower and stabilize their waste-management costs. We work between property owners, property managers, and waste-hauling vendors to audit invoices, optimize service agreements, improve billing accuracy, and resolve service issues. Our focus is on cost predictability, operational efficiency, and reliable service.

About the Role

WSS is seeking a highly organized, customer-focused Client Success Manager / Account Manager to manage a portfolio of client accounts. This role requires strong communication, problem-solving, and follow-through, with responsibility for managing customer issues from initial identification through final resolution.

The ideal candidate takes ownership, works effectively with vendors and internal teams, and ensures clients receive timely updates and dependable service.

Key Responsibilities

Account Management & Client Relationships

• Manage a portfolio of client accounts and maintain strong customer relationships.
• Serve as the primary point of contact for client questions, requests, and concerns.
• Communicate proactively with clients to provide updates and manage expectations.
• Monitor account health, identify potential risks, and support client retention.
• Identify opportunities to improve service quality and account performance.

Issue Resolution & Operations

• Take ownership of customer issues from initial report through resolution.
• Coordinate with waste-hauling vendors and internal teams to resolve service problems.
• Investigate missed pickups, damaged containers, unexpected service changes, and other operational issues.
• Follow up with vendors to ensure commitments are met and problems are resolved.
• Escalate urgent or complex issues