Client Account Manager 客戶暨行銷企劃經理 (Taiwan)

About Salesworks

• With a history of flourishing collaborations, unmatched market influence, and a record of achievements in in-person marketing, customer acquisition, and fundraising, SalesWorks has been driving impactful outcomes since 1995.
• Our efforts have guided prosperous endeavours for brands across seven markets, including the United States.
• We’re looking for driven professionals who aspire to enhance their expertise and be part of a forward-thinking, collaborative organisation as we continue our rapid expansion.

About The Role

• The role of a Business Development Manager is to drive new client acquisition and strategic partnerships within the Taiwan market.
• You will lead end-to-end business development initiatives in a fast-paced, target-driven environment while working closely with senior stakeholders.
• This role is ideal for a proactive, self-motivated professional who thrives on challenges and growth opportunities.

Core Responsibilities

• Client Relationship & Campaign Management｜開客戶關係與銷售活動管理

– Act as the primary liaison between clients, sales teams, senior management and other key stakeholders.

作為客戶、銷售團隊、高階管理層及其他關鍵利害關係人之間的主要聯繫窗口。

– Manage assigned client campaigns through regular day-to-day communication and structured performance reviews.

透過日常溝通及定期的績效檢討機制，有效管理所負責的客戶銷售活動。

– Develop a strong understanding of client objectives, priorities and expectations.

深入了解客戶的業務目標、優先事項及期望。

– Act as the first point of contact for day-to-day campaign matters across clients, Marketing Owners (MOs), Brand Ambassadors (BAs) and senior management.

作為客戶、Marketing Owners（MOs）、Brand Ambassadors（BAs）及高階管理層處理日常銷售活動事務的第一聯繫窗口。

• Campaign Strategy & Performance｜銷售策略與績效管理

– Identify opportunities to improve campaign performance, productivity and profitability.

發掘提升銷售活動績效、生產力及獲利能力的機會。

– Review campaign KPIs and ensure performance metrics are clearly defined and understood.

定期檢視銷售活動 KPI，確保各項績效指標及衡量方式清楚且一致。

– Analyse sales figures and critical performance data to identify gaps, trends and areas for improvement.

分析銷售數據及關鍵績效指標，找出績效落差、發展趨勢及改善空間。

• Sales Team Support & Training｜銷售團隊支援與培訓
• Ensure MOs and BAs receive appropriate campaign training and understand relevant guidelines, processes and compliance requirements.

確保 MOs 與 BAs 定期接受適當的銷售活動培訓，並充分了解相關準則、流程及合規要求。

– Work closely with sales teams to ensure they have the tools, information and resources required to execute campaigns effectively.

與銷售團隊密切合作，確保其具備有效執行客戶銷售活動所需的工具、資訊及資源。

– Review sales, marketing and training materials regularly with clients and sales teams.

定期與客戶及銷售團隊共同檢視銷售、行銷及培訓素材。

• Team Leadership & Performance Management｜團隊領導與績效管理

– Set clear objectives and expectations for team members where applicable.

依需要為團隊成員設定清楚的工作目標及績效期望。

– Monitor individual and team performance against agreed targets.

根據既定目標持續追蹤個人及團隊績效。

– Provide regular feedback, coaching and development support.

定期提供回饋、指導及職涯發展支援。

– Develop appropriate improvement or development plans where required.

依實際需求制定合適的績效改善或發展計畫。

• Compliance & Operational Standards｜法規遵循與營運標準
• Ensure clear Standard Operating Procedures (SOPs) and operational guidelines are in place across all areas of assigned campaigns.

確保所負責銷售活動的各個環節均建立清楚的標準作業程序（SOP）及營運指引。

– Monitor compliance with relevant laws, regulations, industry standards and contractual requirements.

確保相關作業遵循適用法律、法規、產業標準及合約要求。

– Ensure clients, MOs and BAs understand and meet applicable campaign guidelines and obligations.

確保客戶、MOs 及 BAs 了解並遵守適用的銷售活動準則及相關義務。

• Analytics, Market & Competitor Insights｜數據分析、市場與競爭對手洞察

– Analyse campaign data and critical performance indicators to identify trends and opportunities.

分析銷售活動數據及關鍵績效指標，掌握趨勢及潛在機會。

– Maintain an up-to-date understanding of industry developments, customer behaviours and regulatory changes.

持續掌握產業發展、消費者行為及法規變化。

– Conduct regular competitor analysis and identify relevant market developments.

定期進行競爭對手分析，並掌握重要市場動態。

Who We Are Looking For – Bachelor’s degree in Business Administration, Marketing, Communications, Management or a related discipline is preferred.

具企業管理、行銷、傳播、管理或相關領域學士學位者佳。

– Previous experience in client servicing, account management, customer service, operations or a related role.

具客戶服務、客戶管理、營運或相關職務經驗。

– Experience managing multiple stakeholders and coordinating across different teams.

具多方利害關係人管理及跨團隊協調經驗

– Strong analytical skills with the ability to interpret sales data, KPIs and campaign performance.

具良好的分析能力，能解讀銷售數據、KPI 及銷售活動績效。

Language Requirements – Proficient in Mandarin Chinese, including listening, speaking, reading and writing.

中文聽、說、讀、寫流利。

– Proficient in English, including listening, speaking, reading and writing.

英文聽、說、讀、寫能力良好。

What We Offer – Annual Leave accrued yearly.*

年度特休假。*

– Birthday Leave.

生日假。

– Health Insurance.

健康保險。

– Dental & Optical Benefits.

牙科及視力保健福利。

– A dynamic, collaborative and fast-growing environment where you can directly influence client relationships, campaign performance and business growth in Taiwan.

充滿活力、重視合作且快速成長的工作環境，讓你能直接參與客戶關係管理、銷售活動績效提升及 SalesWorks 台灣市場的業務成長。

If you’re ready to build strong client partnerships, improve campaign performance and help SalesWorks deliver high-impact results in Taiwan, apply now and join us.

如果你準備好建立穩固的客戶合作關係、提升銷售活動績效，並協助 SalesWorks 在台灣市場創造更具影響力的成果，歡迎立即申請加入我們。