Client Account Representative

Client Account Representative

Job Type: Full-Time
Work Location: Remote
Compensation: $4,000 per month + 4.5% commission
Schedule: Flexible

Position Overview

We are seeking a motivated and professional Client Account Representative to join our growing client services team.

In this role, you will work with prospective and existing customers interested in bullion and physical asset products, including gold and silver products. You will be responsible for developing client relationships, responding to inquiries, following up with assigned leads, and helping customers navigate transactions from initial contact through completion.

This is a client-facing position combining relationship management, business development, transaction support, and customer service.

Compensation

The position offers a $4,000 monthly base compensation plus 4.5% commission on qualifying successfully completed transactions.

Commission eligibility, calculation, qualifying transactions, and payment schedules will be outlined in the applicable compensation agreement.

Responsibilities

• Develop and maintain professional relationships with prospective and existing clients.
• Contact assigned leads and respond to customer inquiries.
• Introduce customers to available bullion and physical asset products based on their stated interests.
• Follow up with prospective customers and maintain consistent communication throughout the client journey.
• Support customers through applicable purchasing or selling processes.
• Coordinate with internal departments as transactions progress toward completion.
• Maintain accurate records of customer conversations, account activity, documentation, and transaction status.
• Provide customers with timely updates regarding active transactions.
• Assist with authorized documentation, verification, transaction tracking, and administrative requirements.
• Identify documentation discrepancies or unusual transaction issues and escalate them to appropriate personnel.
• Follow established company procedures and applicable compliance requirements.
• Protect confidential customer, transaction, and company information.
• Maintain a high standard of professionalism and customer service.

Qualifications

• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building abilities.
• Organized, dependable, and attentive to detail.
• Comfortable communicating with customers by phone, email, and other approved business channels.
• Ability to manage multiple client relationships and follow-ups simultaneously.
• Comfortable working independently in a remote environment.
• Ability to learn new products and transaction procedures.
• Previous experience in sales, customer relations, account management, business development, financial services, commodities, or high-value products is beneficial.
• Previous bullion-industry experience is not required.

Who We're Looking For

We're looking for someone who can build trust with customers while remaining organized and professional behind the scenes.

The ideal candidate is proactive, comfortable speaking with different types of clients, capable of maintaining long-term customer relationships, and motivated by a compensation structure that rewards successful business development.

Training will be provided regarding products, internal procedures, transaction processes, customer-service standards, and applicable company requirements.

If you're a strong communicator who enjoys developing client relationships and working in a performance-driven environment, we'd like to hear from you.

Pay: From $48,000.00 per year

Benefits:

• Employee assistance program
• Flexible schedule
• Happy hour
• Internet reimbursement
• Paid training
• Professional development assistance
• Work from home

Work Location: Remote