Client Account Specialist

Join us as Client Account Specialist where you will manage and grow key client accounts by building strong relationships, ensuring client satisfaction, and driving revenue and profitability through effective account management, issue resolution, and business development.

Key Roles & Responsibilities:

1. Client Support & Issue Resolution

• Address, manage, and resolve key clients’ issues across ongoing and future projects.
• Proactively manage risks and expectations to maintain service quality.
• Acting as the main point of contact between key clients and internal teams (supervisors and part timers).

2. Business Development

• Play an integral part in generating new sales and leads that will turn into long-lasting growing relationships.
• Developing a thorough understanding of key clients' needs and requirements and preparing a quotation based on their needs
• Identify potential prospects and increase the company's growth and revenues in the market.
• Developing and sustaining solid relationships with key clients that generate high revenue and profits for the company.

3. Financial Management & Profit Optimization

• Responsible for managing and monitoring company's margins and optimizing the profits through effective strategies.
• Prepare quotations based on a thorough understanding of clients’ needs and requirements.

4. Reporting & Forecasting

• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Education & Qualifications:

• Minimum of 2 years of Key Account management experience or relevant is preferred
• Good verbal and written communication in English, Bahasa Malaysia and Mandarin (added advantage) to communicate with partners and customers.
• Must be willing to travel and possess own transport for work-related activities. Occasionally be on-site during weekends.
• Ability to exercise initiative, judgments, and prioritize workload as well as capacity for teamwork in a pressured and fast-moving, busy environment with multiple projects running concurrently.
• Strong interpersonal and communications skills with excellent presentation skills.
• Able to work independently and minimum supervision.
• Solution-focused, a positive mindset, results-oriented, creative, fast learner, and team player.

Knowledge & Skills:

• Strong key account and client relationship management skills
• Ability to drive revenue, manage margins, and negotiate effectively
• Skilled in issue resolution and cross-functional coordination
• Experience in account planning, forecasting, and reporting
• Strong communication, analytical, and organizational skills