Client Acquisition and Support Representative

Discover your 100% YOU with MicroSourcing! Position : Client Acquisition and Support Representative

Location: Two E-Com, Pasay

Work setup & shift: Onsite/Dayshift

Why join MicroSourcing? You'll Have

• Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role We are seeking an experienced and dynamic Lead Generation Specialist to join our team. This pivotal role involves identifying and engaging with both small and large businesses to cultivate partnerships and drive our company's growth. The ideal candidate will possess a blend of strategic thinking, sales expertise, and a hands-on approach to building relationships.

Key Responsibilities

• Outreach and Engagement: Proactively contact small and large businesses through various communication channels, including calls, SMS, and emails, to introduce our services and set the stage for meaningful partnerships.
• Lead Generation: Demonstrate a comprehensive understanding of lead generation strategies across diverse platforms and methods. Employ innovative techniques to identify potential business opportunities, ensuring a consistent pipeline of prospects.
• Relationship Management: Develop and maintain strong relationships with business partners and clients by providing tailored solutions that meet their needs, thereby fostering long-term collaborations.
• Performance Tracking: Monitor and evaluate the effectiveness of business development activities. Use data-driven insights to refine approaches and achieve targets.
• Cross-functional Collaboration: Work closely with internal teams, including operations, product development, and customer service, to ensure a cohesive approach to business growth and client satisfaction.

Main responsibilities will be following up inbound leads and understand prospects business requirements and provide advises on which services to use.

The areas of focus will be (but are not limited to):

• Responding to customer inquiries, which may include sales, minimal general and support-related inquiries, within the hour or no long than 12 hours.
• Explaining to potential customers how our products work and offer services/advise
• Handles and assist new and existing customer with escalated enquiries

What You Need Non-negotiables

• 3+ years of experience in a Sales and/or customer support role.
• English skill is the top priority.
• Salesforce experience is preferred
• Experience in a pioneer and Australian account is a plus
• Quickly understands people’s needs and able to connect the dots on how we can offer them the most suitable solution.
• Perform miscellaneous job-related duties as may be assigned

Preferred Skills/expertise

• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Excellent organizational and time-management abilities, with a knack for prioritizing tasks in a fast-paced environment.
• Proficient in CRM software and Microsoft Office Suite, with a strong understanding of sales performance metrics.
• Ability to work independently and as part of a team, demonstrating leadership and initiative

About MicroSourcing With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply