Client Acquisition Specialist (Intake)

Sales | Base Salary + Bonus | Unlimited Earning Potential

Our client is a high-performing personal injury law firm committed to helping individuals and families navigate difficult circumstances after an accident or injury. With a strong team culture and a reputation for delivering exceptional service, the firm is seeking a Client Acquisition Specialist (Intake) to join its growing team.

This is an inside sales and client intake opportunity for a motivated professional who thrives in a fast-paced environment, builds trust quickly, and is driven by measurable results. The ideal candidate combines sales-closing ability, empathy, urgency, organization, and exceptional communication skills to turn qualified inquiries into new clients.

What the Client Offers

• Base salary plus bonus with unlimited earning potential
• A positive, collaborative, team-oriented culture
• The opportunity to make a meaningful impact by helping injury victims and their families
• A performance-driven environment where achievement, initiative, and accountability are valued
• Full-time employment with opportunities to grow within the organization

Key Responsibilities

• Respond quickly to inbound phone calls and online leads, recognizing that timely engagement is critical to client acquisition.
• Screen and qualify prospective clients to determine whether the firm can assist with their potential case.
• Build rapport and establish trust with prospective clients through compassionate, professional, and effective communication.
• Convert qualified leads into new clients by confidently guiding prospects through the intake and retention process.
• Conduct retainer follow-up, lead follow-up, outbound calls, and appointment setting to maximize conversion opportunities.
• Complete client intake forms and case documentation accurately, efficiently, and thoroughly.
• Capture and document critical case information while maintaining a high level of attention to detail.
• Provide a professional, five-star client experience that reflects the firm's values and commitment to service.
• Demonstrate active listening and empathy when communicating with individuals who may be experiencing stressful or difficult circumstances.
• Manage multiple leads, cases, conversations, and follow-up activities simultaneously in a fast-paced environment.
• Maintain accurate callback schedules and daily follow-up activities to ensure no qualified opportunity is overlooked.
• Meet and exceed individual and team sales goals through consistent performance and disciplined follow-through.
• Implement coaching and supervisor feedback to continuously improve sales and intake performance.
• Maintain strict client confidentiality and consistently demonstrate professionalism, integrity, and sound judgment.
• Collaborate with team members and assist peers when needed to support overall team success.

Skills & Core Competencies

• Proven sales-closing ability with a consistent history of meeting or exceeding goals
• Exceptional verbal and written communication skills
• Strong active listening, empathy, and rapport-building skills
• Results-driven and highly motivated with a strong work ethic
• Excellent organizational and time-management skills
• Ability to prioritize competing demands and manage multiple tasks effectively
• Detail-oriented approach to documentation and data entry
• Strong problem-solving and decision-making skills
• Ability to adapt quickly to changing circumstances
• Highly coachable and trainable with a willingness to implement feedback
• Ability to work effectively in a fast-paced, high-volume environment
• Strong teamwork, dependability, punctuality, and integrity
• Comfortable working across multiple computer screens and applications
• Proficiency with Windows-based software and Microsoft Office Suite

Required Qualifications

• 3+ years of successful sales experience, preferably in a high-volume, goal-oriented environment
• Demonstrated experience as a sales closer with measurable results
• Proven ability to consistently meet or exceed sales goals
• Minimum of three years with the same employer, demonstrating stability and commitment
• Proficiency with Microsoft Office Suite and Windows-based applications
• Strong ability to communicate professionally and empathetically with prospective clients
• Ability to make outbound calls, complete paperwork accurately, and manage timely follow-ups
• Must be self-motivated, dependable, positive, and highly productive
• Ability to thrive in a competitive, collaborative, and team-oriented environment

Schedule & Availability

• Monday-Friday: 12:30 p.m. - 9:00 p.m.
• Two weekend days per month
• Availability to work a minimum of two holidays per year

Who Will Thrive in This Role?

This opportunity is well suited for a proven sales professional who enjoys connecting with people, is energized by achieving measurable goals, and understands that exceptional service and strong sales performance go hand in hand. The successful candidate will be competitive without sacrificing empathy, confident without being aggressive, and driven to turn every qualified opportunity into a positive client experience .

If the candidate is motivated by uncapped earning potential, meaningful work, and the opportunity to make a measurable impact , this role offers an opportunity to build a rewarding career with a growing organization.