Client Administrator

Who We Are WorkNest’s 800+ colleagues support over 50,000 organisations worldwide, helping them manage risk, improve performance, and protect what matters most. Combining smart technology with expert advice across Employment Law, HR, Health & Safety, Cyber Security, ISO, and Compliance services, we act as a true extension of our clients’ teams.

Following significant growth over the past two years, including international expansion and strategic acquisitions, WorkNest is continuing to grow at pace. As part of Axiom GRC, we have ambitious plans for the future, with a goal of building a £250 million business through sustained growth and innovation.

This role sits within WorkNest Secure , our specialist cyber security, information security and data protection division. WorkNest Secure brings together established cyber security brands, including Bulletproof and Pentest People, combining deep expertise across penetration testing, cyber resilience, compliance, data protection and information security.

Our WorkNest Secure teams support organisations with a wide range of services, including penetration testing, Cyber Essentials, ISO consultancy, data protection, DPO support, vulnerability scanning, information security consultancy and wider governance, risk and compliance services.

As our business continues to evolve, so do the opportunities for our colleagues. Join us and be part of a collaborative, forward-thinking organisation where your contribution can make a real impact.

The Role We are looking for a Client Administrator to join our wider Client Coordination team, supporting the smooth running of day-to-day operations and helping to ensure the efficient delivery of services across multiple WorkNest Secure service lines.

Responsibilities

• Report directly to Head of Client Coordination
• Work effectively as a team to ensure Offensive Security Consulting achieve the forecasted monthly billable day target
• Foster a high-performing team culture
• Drive and maintain a customer focussed culture across the Client Coordination team
• Work towards set KPIs and report updates to Head of Client Coordination, using insights to drive process improvement
• Coordinate multiple calendars and locations for Offensive Security Consultants, ensuring smooth internal and external operations
• Manage multiple assessments and clients’ deliverables simultaneously and effectively
• Arrange assessments and provide clear schedules and prerequisites to clients
• Support Head of Client Coordination in maintaining the accuracy of pre assessment documentation and processes
• Prepare for and conduct a weekly delivery update to the account management team on a rota basis
• Attend team meetings and periodic performance assessments
• Support Head of Client Coordination in recruitment and onboarding of Service Delivery team members when needed

Skills Required

• Proven ability to manage service delivery operations under pressure
• Previous experience in team management and mentoring
• Excellent organisational skills with high attention to detail
• Capability to manage multiple client engagements simultaneously
• Effective negotiation skills with multiple stakeholders – Employees & customers included

Personal Attributes

• Proactive and solutions-oriented mindset
• Excellent written and verbal communication skills
• Strong influencing and negotiation abilities across all levels
• Ability to work well solo and as part of a team
• Approachable and supportive leadership style
• High level of attention to detail and accuracy is essential
• Self-motivated with a commitment to personal and professional growth

Benefits

• Annual leave: 25 days, increasing by 1 day per each completed year of service up to a maximum of 28 days, plus statutory bank holidays which will be paid.
• Birthday Day Off: One additional day off for your birthday, to be taken a week either side of your birthday
• Private Medical Insurance Discounted individual coverage (available after successful completion of probation). Full individual cover after 3 years.
• Subsidised Gym / Wellbeing membership
• VITO Days: 2 paid volunteer days per year (available after probation)
• Health Cash Plan Cash back on dental, optical and more, Employee Assistance Programme, Virtual GP and wellbeing resources (available from day one)
• UK Electric Vehicle Salary Sacrifice Scheme Subject to eligibility criteria
• Enhanced Family Related Leave Pay subject to qualifying periods
• Company Sick Pay 2 weeks enhanced sick pay
• Pension Standard Life Salary Sacrifice Pension - 3% Employer / 5% Employee. Auto-enrolment after 3 months, with the option to opt in or opt out
• Sophos Home Premium Cover for your family personal laptops
• Employee referral scheme
• Social events

If you’re organised, proactive and passionate about delivering great client experiences, we’d love to hear from you. This is a great opportunity to join a growing cyber security team, make a real impact and help shape how we deliver offensive security services across the UK and our partner network.

Closing date: 16 October 2026

Please note: Applications will be reviewed on an ongoing basis. We may look to close the advert early, so please don't delay in submitting an application. WorkNest is part of Axiom GRC, supporting organisations to look after their people and protect what matters most.

We combine expertise in people management, employment law, health and safety, and cyber resilience with smart technology and practical support to help organisations manage risk, maintain compliance, and perform at their best.