Client Administrator(Homecare office)

Overview

Are you a highly organized professional with a background in healthcare looking to expand your skills? We are seeking a dedicated, part-time Client Administrator for our Homecare office to serve as the vital backbone of our operations and the primary point of contact for our valued clients. This is an ideal opportunity for a Medical Assistant (MA) or healthcare professional looking to transition into the administrative side of the industry and gain valuable experience in home care!

Please note: This position is temporary-to-hire and begins with a 2-week trial period to ensure a mutually great fit.

In this role, you will be the face and voice of our organization, ensuring that every client receives seamless support. You will play a critical role in managing care continuity by handling the end-to-end insurance authorization process, coordinating schedules, and maintaining compliant clinical documentation. Because you will be navigating insurance verifications and auditing charts

Compensation & Schedule

• Pay Rate: $15.00 per hour
• Job Type: Part-Time, Temp-to-Hire (Includes an initial 2-week trial period)
• Days: Monday through Friday
• Hours: 10:00 AM – 3:00 PM

Location & Contact

• Office Address: 5295 Greenwich Road, Suite 101, Virginia Beach, VA 23462
• Phone Number: (757) 904-1137

Core Responsibilities

• Client Advocacy & Communication: Serve as the first point of contact for all client-related inquiries, issues, and complaints, resolving problems with empathy and professionalism.
• Insurance & Authorization Management: Submit initial authorizations, follow up with insurance companies to check status, and draft and submit appeals to prevent disruptions in client care.
• Intake & Onboarding Coordination: Conduct upfront insurance verifications, keep track of pending client assessments, and efficiently schedule nurse assessments.
• Scheduling Coordination: Oversee and manage the master client schedule to maximize efficiency and ensure all service needs are met.
• Compliance & Quality Assurance: Routinely audit client charts to ensure complete accuracy, regulatory compliance, and strict adherence to internal standards.

Job Requirements

• Healthcare Experience: Prior experience in a medical office, clinic, or healthcare setting is required (Medical Assistant background is highly preferred).
• Medical Literacy: Basic knowledge of medical terminology
• Office & Technical Skills: Must be proficient in computer usage, typing, managing email communications, scanning documents, and operating electronic fax systems.
• Professionalism: Must maintain an exceptionally professional tone in all verbal and written communication with clients, families, and insurance providers.

Pay: From $15.00 per hour

Expected hours: No less than 25.0 per week

Work Location: In person