Client Advisor (Canton Road Store)

RESPONSIBILITIES

• Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service be it in-store or remotely.
• Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty.
• Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely.
• Provide exceptional client experience, focusing on hospitality and elevation through selling skills, luxury gestures, and product rituals.
• Ensure to be up-to-date knowing fashion trends and competitors (products, campaigns, fashion trends, services, etc) and clients’ segmentation to come up with the best possible solutions for our clients.
• Combines styling knowledge with the ability to offer products to best serve the client.
• Actively participate in all store operations such as stock maintenance, stock inventories, etc.
• Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
• Perform other duties as assigned.

QUALIFICATIONS

• Diploma or above in any disciplines

• Minimum 2 years of luxury fashion sales experience and excellent track record, preferably in a similar role or customer service setting.

• High degree of ethics, professionalism, integrity, and ability to inspire trust and collaboration amongst colleagues.

• Deep passion for fashion and luxury.

• Excellent commercial awareness and client attitude.

• Ability to work in a fast-moving and dynamic environment.

• Good command of spoken Cantonese, Mandarin and English

• Candidates with more experience may be considered as Senior Client Advisor

Interested parties please send your cover letter and full resume, stating your availability, latest and expected salaries by clicking the APPLY NOW button.

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