Client Advisor Client Services

Client Advisor – Client Services

Employment Type: Freelance

Pay Rate: $26 per hour

Start Date: October 19, 2026

Assignment Length: Through February 20, 2027, at minimum, with potential extension based on attendance and performance.

Position Overview

Corporate New York is seeking a dynamic, client-focused Client Advisor – Client Services to deliver exceptional luxury service across phone, email, and chat channels. This hybrid role combines client relationship management, digital sales, personalized styling, and service resolution to create a seamless omnichannel experience for Gucci clients.

As a key revenue contributor for the Client Advisor will convert inbound client interactions into sales, build lasting client relationships through tailored outreach, and uphold Gucci’s elevated service standards. The ideal candidate is a polished communicator, skilled multitasker, technology-savvy problem solver, and passionate advocate for luxury fashion.

Schedule & Work Arrangement

• Hybrid rotating schedule; candidates must be available for all shifts.
• In-office shift: 9:30 AM–6:30 PM
• Remote shift: 1:00 PM–10:00 PM
• Weekend availability is required. Weekend shifts may be worked remotely.
• Business operates Monday through Sunday.
• Schedules may flex weekly based on business needs.
• The client will determine the schedule; accommodations cannot be guaranteed.

Key Responsibilities

Sales Performance & Revenue Generation

• Drive individual sales results by converting inbound client contacts and initiating personalized clienteling outreach.
• Meet or exceed individual and team KPIs, including sales, average order value, conversion rate, and client retention.
• Use product knowledge, styling expertise, and brand storytelling to inspire purchases and strengthen client loyalty.
• Identify high-potential clients and proactively schedule virtual appointments to develop purchase intent.

Client Relationship Management

• Build and maintain a personal client book through curated recommendations, timely outreach, and thoughtful follow-up.
• Anticipate client needs and provide tailored solutions that deliver an exceptional luxury experience.
• Maintain client relationships through post-purchase follow-up and lifecycle engagement.

Client Service Excellence

• Serve as a brand ambassador across digital channels and store-related inquiries.
• Resolve client concerns with empathy and efficiency, including product availability, order tracking, returns, repairs, and general service requests.
• Use feedback, tools, and systems to improve the client journey and identify opportunities for enhanced service.

Operational Excellence

• Accurately document client interactions, preferences, and insights in CRM systems to support personalized service.
• Work across Salesforce, OMS, CRM, chat platforms, and other internal systems simultaneously.
• Collaborate with store teams and cross-functional partners to ensure efficient case resolution and client satisfaction.
• Support quality, efficiency, and service-level goals in a fast-paced contact center environment.

Qualifications

• At least 2 years of experience in retail sales, client relationship management, hospitality, or a comparable client-facing environment.
• Demonstrated success meeting or exceeding sales targets in a results-driven environment.
• Passion for luxury fashion, with strong product knowledge and styling awareness.
• Exceptional written and verbal communication skills, polished client etiquette, and strong active-listening ability.
• Strong ability to build meaningful client relationships through personalized communication.
• Comfort using Salesforce, CRM platforms, order-management systems, chat tools, Microsoft Office, and multiple databases at once.
• Excellent multitasking, prioritization, time-management, and problem-solving skills.
• Ability to remain calm and professional while working under pressure.
• Reliable attendance and the ability to commit to the full assignment, including rotating weekend coverage.
• Flexibility to work evenings, weekends, and holidays as business needs require.
• Valid authorization to work in the United States.

Ways of Working

• Maintain a radically client-centric approach in every interaction.
• Collaborate in a flat, connected, and fast-paced environment.
• Bring creativity and innovation to challenges and client solutions.
• Demonstrate ownership, accountability, adaptability, and a continuous-learning mindset.
• Build trust-based relationships across teams while valuing diverse perspectives and self-expression.