Client Advisor

Role Mission

Founded in Florence, Italy, in 1921, Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation.

Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

As the Client Advisor, you are the Gucci brand ambassador responsible for achieving sales objectives by deepening customer connections to Gucci through providing every customer with best-in-class service, elevated and unique experience, and strong client relationship

.Your role is in offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients

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Reporting to the Store Manager, the Client Advisor is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Bran

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Key Accountabilit**

iesSales and Client Serv

• iceMaintain and grow the clientele base by active engagement and excellent client service by active client engagement and regular communicat
• ionPlay an active role as Brand Ambassador by inculcating the brand vision to instill consumer brand loya
• ltyProactive achievement of monthly sales objecti
• vesFollow-up on client enquiries and requests, including after sales services, proactively and independen
• tlyOffer exceptional service standards, suggestions and alternatives, as well as anticipating future nee
• ds.Take a proactive learning approach in understanding best sellers, new arrivals, product knowledge and all category informati
• on.Exercise team work and collaboration to ensure that client needs are placed at top prior

ityVisual Merchandising Managem

• entCollaboration with the Visual Merchandising team to maintain and upkeep VM to be aligned with the WW visual guideli

nesOperati

• onsAdhere to all in-store S
• OPsAssist with cashiering and daily closing settlem
• entStocks receiving and packing in the respective categories assig
• nedAll other related duties as assigned by the Store Mana

gerInventory Cont

• rolConduct category scans for inventory purpo
• sesAssist with stock maintenance and cycle cou
• ntsReplenish of display merchandise as requi

red