Client Advisor

JOB SUMMARY

Optimise sales of merchandise through the performance of the highest standard of customer service, product knowledge, and selling skills to all customers.

DUTIES & RESPONSIBILITIES

Customer Service and Sales

• Engage in upselling, cross selling and multiple selling for all product categories
• Ensure in providing superior customer service in every transaction
• Develop and strengthen customer relations, and groom a repeat customer base
• Perform follow up calls to VIP clients to introduce new product lines

Store Operations

• Be able to correctly operate the Retail Management system, in all areas relating to sales transactions, payment, stock inquiry and customer database input
• Understand the importance of and ensure the growth of the customer database
• Perform other duties as assigned by team leaders and management
• Provide customer feedback on products, especially newly launched products

Stock management

• Properly receive, display and store merchandise according to company guidelines
• Completely understand and undertake the inter-store transfer of merchandise
• Understand the stock level of Best Seller, Medium Sellers, Slow Sellers ad promote accordingly

Store Maintenance

• Understand and implement proper visual merchandising according to company guidelines, both in the window and in-store displays
• Maintain a safe and clean store environment and implement daily housekeeping duties

REQUIREMENTS

• Minimum 1-3 years retail sales experience, luxury retail background is highly preferred
• Good command in Cantonese, English and Mandarin
• Customer-service focused mentality, adaptable and willing to learn
  - Result-driven and sales-oriented
  - Passion in fashion, dynamic and enthusiastic
  - Well-groomed
• Excellent interpersonal and communication skills

FENDI offers competitive and attractive remuneration and career opportunities to the right candidates. All of these are within a team-based working environment with active management support.

Interested parties please send your cover letter and full resume, indicating availability, latest and expected salaries by clicking the APPLY NOW button below.