Client Advisor

The Client Advisor is a highly client facing role with the proven experience to achieve preset sales objectives and exceeds sales targets by proactively developing a network of clients. A Client Advisor needs to ensure a unique client experience throughout all touch points, and plays an active participant in the daily operations of the boutique.

Responsibilities

• Achieving sales goals, while balancing daily business and High Jewelry sales
• Responsible for developing a network and a loyal clientele
• Attend social functions within the community to generate new business
• Invite current and prospective clients to in-boutique events and reach out through social media and other tools
• Responsible for active participation in CRM initiatives
• Responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting
• Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly
• Provide excellent customer service – following up on after sales service and follow the repair process from start to finish
• Must work to ensure customer satisfaction
• Must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
• Share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique

Qualifications

• 5-7 years in a fast-paced luxury sales background
• A Bachelor’s Degree or Jewelry Certification is preferred
• Strong understanding of Client expectations and customer priorities
• Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously
• Ability to establish and maintain effective relationships with customers and gain their trust and respect
• Excellent interpersonal and communication skills are a must.
• Multilingual skills required

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.