Client Advisor

Ulla Johnson Is looking for a results driven Client Advisor to join our Beverly Blvd team. The Client Advisor will be responsible for all aspects of selling and customer service. The positive and professional associate will help build the Ulla Johnson brand one customer at a time; developing authentic relationships with clients in order to establish repeat business. The Client Advisor maximizes sales by delivering friendly and knowledgeable service while ensuring the store is neat, clean, and well-presented at all times.

Key Responsibilities:

• Deliver a positive customer experience by consistently demonstrating excellent selling standards and achieving store and individual sales goals.
• Provide support to fellow team members by sharing knowledge, assisting with tasks, and fostering a collaborative work environment.
• Offer personalized styling and product recommendations that align with the brand vision and client needs.
• Maintain company brand standards by ensuring a neat, clean, and organized sales floor, fitting room, and stockroom.
• Manage merchandise handling, including shipment processing, floor sets, and replenishment systems, to ensure efficient store operations.
• Proactively address and resolve customer concerns while upholding company policies and prioritizing customer satisfaction.
• Assist store leadership with opening and closing procedures, shipment processing, and light back-of-house tasks.
• Build and maintain strong client relationships through proactive outreach, follow-ups, and personalized service.
• Track client preferences, purchase history, and special occasions to provide a tailored shopping experience and drive customer loyalty.
• Stay informed on fashion trends, monitor competitors, and apply market knowledge to enhance the sales process.

Qualifications:

• Previous retail experience.
• Strong verbal and written communication skills.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Available to work a flexible schedule to include evenings and weekends.

Born and raised in Manhattan, the daughter of archaeologists, Ulla Johnson honed her signature style between the streets of New York and the far-flung destinations of their family travels. Her eponymous line, founded in 1998 just after her graduation from university, immediately caught the attention of the fashion press. Growing from a handful of directional boutiques and with an early endorsement from Barneys New York, Ulla Johnson’s collection has gained a dedicated following and the support of retailers across the US, Europe, Australia, and Asia. She has never wavered on her steadfast attention to the details of construction that have become her hallmark, basing each of her collections on a foundation of natural fibers, beautiful finishing, and ease of fit and form. Ulla lives in Brooklyn with her husband and three children.

Ulla Johnson is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.