Client Advisor

Watch Exchange is a growing luxury watch business with stores in Bondi and Sydney CBD, specialising in premium and collectible timepieces from leading brands such as Rolex, Audemars Piguet, Patek Philippe and more.

We’re looking for a creative, commercially driven team member passionate about both sales and digital marketing to help grow our brand. This role combines client advising and sales with content creation, social media management and digital marketing, including Meta Ads, email and WhatsApp campaigns.

You’ll build client relationships, manage enquiries and follow up on leads while bringing fresh marketing ideas to increase brand awareness, attract new customers and drive sales. We’re looking for someone proactive who can turn ideas into results and contribute to the growth of Watch Exchange.

What you’ll be doing

· Creating high-quality marketing content, including photos, videos, reels, stories and social media posts.

· Managing and growing our presence across Instagram, Facebook, TikTok and other relevant platforms, including planning and scheduling content.

· Setting up, managing and assisting with Meta Ads campaigns, monitoring performance and identifying ways to improve results.

· Developing creative digital marketing ideas and campaigns to increase brand awareness, engagement, leads and sales.

· Preparing and sending bulk marketing emails and WhatsApp messages to customers and relevant contact lists, using appropriate tools and approved contact lists.

· Using our CRM to manage customer information, segment contacts, track leads and coordinate follow-ups.

· Following up on enquiries and building relationships with watch collectors, enthusiasts and first-time buyers.

· Assisting clients in-store, online and over the phone, and supporting personal sales.

· Assisting with sourcing and presenting luxury watches and maintaining high showroom and customer service standards.

What we’re looking for

· Hands-on experience with digital marketing and social media management.

· Strong content creation skills, including taking photos and videos and creating engaging posts and reels.

· A working knowledge of Meta Ads Manager, paid social advertising and campaign performance.

· Experience with email marketing, bulk messaging and WhatsApp Business or similar communication tools.

· Experience using a CRM system to manage contacts, leads and customer follow-ups.

· A genuine passion for luxury watches and a general understanding of major brands such as Rolex, Audemars Piguet and Patek Philippe.

· A creative, proactive mindset, with the confidence to suggest and implement new ideas.

· Strong communication, organisation and client service skills.

· Previous sales experience is preferred but not essential.

What we offer

· Base salary plus 5% commission on gross profit from personal sales.

· The opportunity to work with some of the world’s most recognised luxury watch brands.

· A varied role spanning digital marketing, content creation, client relationships and sales.

· The opportunity to contribute ideas, take ownership of marketing initiatives and help shape the growth of an ambitious business.

If you’re passionate about sales, digital marketing, full of ideas and interested in the luxury watch industry, we’d love to hear from you.

Pay: From $75,000.00 per year

Work Location: In person