Client Advisor (Contract)

KEY FUNCTIONS:

• To provide a personalized client experience, build strong client relationships, meet/ exceed sales targets and KPIs

ROLES & RESPONSIBILITIES

• Act as an ambassador of Maison by following grooming and uniform policy.
• Combine a professional, authentic and positive approach with enthusiasm for our products and our House
• Maintain an open, positive and constructive communication with team members
• Provide exceptional client service according to selling ceremony
• Drive local clients network growth
• Recruit and convert prospect clients
• Build lasting relationships with clients by bonding with them, understanding their desires, providing advice – “be memorable” beyond the sales process and providing follow up
• Capture and update all relevant client information, according to the company tools (maintain client books) in order to retain actual clients and detect new (high potential) clients
• Keep in contact with key clients via different channels to arrange appointments/share collection information/product arrivals to grow loyalty
• Meet or exceed individual and store sales targets
• Achieve all sales associate KPIs and CRM requirements
• Focus on cross, up-selling and have strong “matchmaking” skills for all product categories
• Keep track of physical inventory of merchandise and inform SP and SM about product replenishment
• Assist in maintaining visual standards with direction from VM, in accordance with Maison visual standards
• Proficient and accurate use of POS
• Participate in all inventory, cycle counts and goods receptions
• Ensure store functional maintenance
• Respect stock room guidelines

REQUIREMENTS:

• Solid knowledge of luxury industry with fashion sensitivity consistent with the brand
• Excellent interpersonal communication, organization and follow-through skills
• Taste for Challenge and Exceeding Objectives
• Passion for Luxury and Product oriented