Client Advisor (Luxury)

Company Description About Carousell Group Carousell Group is the leading recommerce group in Greater Southeast Asia on a mission to inspire the world to start selling, and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in eight markets under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneKyat, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments and Sequoia Capital India.

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of solving problems for our users; having a mission-first mindset; being relentlessly resourceful; caring deeply; and staying humble to constantly improve. Together as an organisation, we make magic happen.

Job Description Are you passionate about luxury goods, exceptional customer experiences, and the art of storytelling? Do you have a flair for connecting with discerning clients and helping them find timeless treasures? If so, we’d love for you to join our team at Carousell Luxury, the premier destination for pre-loved luxury.

As a Client Advisor, you will be the face of our store, embodying the elegance and professionalism that our brand represents. Your role is to build lasting relationships with clients, offering personalized service while sharing your expertise in luxury fashion, accessories, and trends.

Key Responsibilities:

• Provide exceptional client service to create memorable shopping experiences.
• Build and maintain a loyal client base through proactive outreach and relationship management.
• Stay up-to-date with current luxury trends and share product knowledge with clients.
• Maintain store presentation standards, ensuring a luxurious and inviting environment.
• Collaborate with team members to achieve store goals and uphold the brand’s values.

Qualifications

• Previous experience in luxury retail, fashion, or client-facing roles.
• A strong passion for luxury goods and an understanding of high-end brands.
• Exceptional interpersonal and communication skills.
• A proactive mindset with a natural ability to connect and build rapport.
• Attention to detail and a commitment to delivering excellence.

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