CLIENT ADVISOR SELFRIDGES MANCHESTER

Position

Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Selfridges Manchester Boutique specializing in jewelry and watches.

Full time position – Reporting to Store Manager The Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.

Job responsibilities

Deliver an Exceptional Selling Experience / Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression .

/ Keep client information up-to-date in the company’s CRM system and execute 1-to- 1 CRM initiatives , according to the received guidelines.

/ Address complex clients’ complaints with diplomacy ; offer resolution strategies that uphold brand reputation while satisfying clients concerns.

/ Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets / Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs .

Prove Knowledge of Policies and Procedures / Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.

/ Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

Soft Skills / Client-centric / Interpersonal Savviness / Client Relationship Development / Adaptability / Negotiation / Collaboration , being able to work in team / Brand Sensitivity / Cultural Curiosity and Sensitivity / Organized and efficient / Detail- oriented with the ability to manage multiple tasks simultaneously

/ Able to work in a fast- paced and target- oriented environment Hard Skills / Selling Techniques / Tech Savvy, including familiarity with CRM systems / Knowledge of luxury industry / Fluent in English