CLIENT ADVISOR SELFRIDGES MANCHESTER

Position

Bvlgari UK is looking for an experienced and enthusiastic Client Advisor for our Selfridges Manchester Boutique specializing in jewelry and watches.

Full time position – Reporting to Store Manager

The Client Advisor embodies the brand, serving as a powerful Brand Ambassador and trusted advisor to every client. Through personalized service, expert product knowledge, and a genuine passion for exceeding expectations, the Client Advisor cultivates lasting relationships that drive sales and elevatethe client experience.

Job responsibilities

Deliver an Exceptional Selling Experience

/ Assist all clients/prospects entering the store, regardless of their needs (browsing, purchase, CARE, complaints) ensuring every interaction is handled with professionalism following brand Selling Experience and leaving a lasting positive impression .

/ Keep client information up-to-date in the company’s CRM system and execute 1-to- 1 CRM initiatives , according to the received guidelines.

/ Address complex clients’ complaints with diplomacy ; offer resolution strategies that uphold brand reputation while satisfying clients concerns.

/ Serve as proactive liaison between clients and local/central service departments.

Achieve and Exceed Sales Objectives and Targets

/ Actively work towards meeting or exceeding individual sales targets as well as contributing to overall store KPIs .

Prove Knowledge of Policies and Procedures

/ Understand and stay updated on all trainings and procedures to provide flawless experience and personalized advice to clients.

/ Adhere strictly to all company policies regarding discounts, security measures, fiscal responsibilities, and legal regulations during sales transactions.

Profile

Soft skills

/ Client-centric

/ Interpersonal Savviness

/ Client Relationship Development

/ Adaptability

/ Negotiation

/ Collaboration , being able to work in team

/ Brand Sensitivity

/ Cultural Curiosity and Sensitivity

/ Organized and efficient

/ Detail- oriented with the ability to manage multiple tasks simultaneously

/ Able to work in a fast- paced and target-

oriented environment

Hard skills

/ Selling Techniques

/ Tech Savvy, including familiarity with CRM

systems

/ Knowledge of luxury industry

/ Fluent in English

BVLGARI MAISON

Bvlgari was founded in the heart of Rome in 1884. Over the decades, the Brand has established a worldwide reputation as magnificent Roman High Jeweler and icon of Italian art of living.

Through a pioneering vision, the company’s international success has evolved into a global and diversified luxury purveyor of products and services, ranging from fine jewels and high-end watches to accessories and perfumes, and featuring an extended network of boutiques and hotels.

Demonstrated through its numerous philanthropic partnerships, Bvlgari deeply believes in innovating the present for a sustainable future through its commitment to Social & Environmental Responsibility and giving back – to nature and to the community. In 2024 the Maison announced the creation of Fondazione Bvlgari , reinforcing its devotion to building a meaningful tomorrow through care, generosity and long-term dedication.