Client Advocate

We are looking for a compassionate, organized Client Advocate to be the main point of contact between our clients and legal team. The Client Advocate guides clients through each stage of their legal matter, keeps them informed, and makes sure their questions and concerns are addressed quickly. This role is central to the client experience. It needs someone who can pair empathy with professionalism and a close eye for detail.

What You’ll Be Doing:

Client Communication & Support

• Serve as the primary liaison between clients and attorneys, giving regular updates on case status and next steps.
• Answer client calls, emails, and messages promptly, following the firm's response-time standards.
• Explain legal processes, timelines, and documents in plain language, without giving legal advice.
• Handle client concerns with empathy and escalate complex issues to the right attorney.

Case Coordination

• Track deadlines and follow up with clients on outstanding items or required actions.
• Keep case notes and client records accurate and current in the firm's case management system.

Client Onboarding & Retention

• Conduct welcome calls and orient new clients to the firm's processes and what to expect.
• Make sure intake paperwork, engagement letters, and authorizations are complete and filed correctly.
• Gather client feedback and suggest ways to improve the client experience.
• Build lasting relationships that encourage client satisfaction, reviews, and referrals.

Administrative Support

• Coordinate with paralegals, legal assistants, and attorneys on case workflows.
• Help with billing questions and payment arrangements when needed.
• Keep client information strictly confidential at all times.

What We’re Looking For:

• Excellent English communication skills,both written and verbal(C1 level or higher)
• Bilingual fluency in Spanish and English is essential.
• 1–3 years of experience in customer service, client relations, or case management, preferably in a legal, medical, or insurance setting.
• Strong organizational and multitasking skills with close attention to detail.
• Comfortable with case management software (e.g., Clio, MyCase, Filevine, or similar) and Microsoft Office / Google Workspace.

System and Work Setup Requirements:

• A stable and high-speed internet connection preferably 50 MBPS or higher with backup in cases of power interruption or service provider issues.
• Own Desktop or laptop (not a tablet or chromebook), and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer ; with up-to-date web browsers, and security software, 500GB/128 SSD storage.
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution.
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work.

Why You’ll Love Working with Us:

• Earn a salary rate of USD $7 - $8 per hour (based on experience and skills) for a full-time commitment of 40 hours per week.
• Work from Home, no commute!
• Healthcare insurance
• Paid time off and sick leaves
• Birthday bonus
• Referral bonus
• Annual performance bonus
• Retirement Plan and more!

Ready for this exciting journey? Apply now!