Client and Administrative Support Coordinator

Summary of Position

The Client and Administrative Support Coordinator plays a key role in supporting clients throughout their journey towards business launch, fostering strong relationships built on trust and collaboration. This position involves identifying client needs, providing personalized support, and helping clients achieve their goals. The Client and Administrative Support Coordinator will work closely with internal teams and community partners to ensure that services and programming align with client needs and organizational objectives. This position also provides administrative support, including coordinating logistics, maintaining client records and documentation, supporting communications, and assisting with day-to-day program operations.The ideal candidate is a proactive, empathetic individual who is committed to helping clients overcome challenges and succeed. This role requires a passion for service, a collaborative mindset, and a dedication to making a positive impact in the community.

Key Attributes

• You deeply value: a mission bigger than yourself; an organization rooted in Trust, Empathy, Innovation, and Accountability; and, service to under-resourced communities.
• You desire to play a key role within a fast-growing organization; where values & culture are at the core of work; and the environment is ever-changing and quickly moving.
• You possess strong trust-building abilities with diverse groups of team members, partners, community stakeholders, and clients.
• You are driven by a passion for fostering growth and providing practical, hands-on support to entrepreneurs navigating challenges in a dynamic and evolving sector.
• You embrace lifelong learning and continuously seek opportunities to grow professionally and better serve the community you support.
• You are collaborative by nature, excelling at working across teams to achieve shared goals and amplify impact through collective efforts.
• You are committed to inclusivity and ensuring all individuals feel respected, valued, and supported in their journey.

Client Support Responsibilities

• Foster strong, trusting relationships with clients to ensure ongoing collaboration and support, including direct engagement during client programming.
• Identify and address client needs related to licensing, training, access to capital, and other program requirements.
• Connect clients to appropriate vetted partner organizations and community resources based on identified needs, and support referral follow-up as appropriate.
• Act as a point of contact for client referrals to vetted support providers and community partners.
• Respond promptly and professionally to client inquiries through calls, emails, and text messages.
• Follow up with cohort participants to support continued engagement and progress after program completion.
• Schedule and conduct periodic in-person and virtual check-ins with clients.
• Participate in outreach activities, including community events and stakeholder meetings, to champion CIELO’s mission and recruit eligible participants.
• Share insights from client engagement with internal teams to inform program improvements and strengthen the client experience.

Administrative & Program Support Responsibilities

• Track client progress and maintain accurate and up-to-date client records through data collection, entry, documentation, and reporting.
• Maintain and manage CIELO’s portfolio of launched businesses, ensuring business and client information remains current.
• Provide administrative support for client programming and services, including scheduling, communications, documentation, materials preparation, and coordination of program logistics.
• Support workshop and microgrant administration and logistics, including participant communications, scheduling, materials preparation, application or documentation tracking, and coordination of related follow-up activities.
• Maintain and regularly update client-facing resource and referral guides to ensure information about partner organizations, services, eligibility requirements, and other community resources remains accurate and accessible.
• Support internal project coordination by tracking deadlines and action items, maintaining documentation, and facilitating communication across teams to ensure effective follow-through.
• Assist with coordinating referrals, partner activities, meetings, workshops, and other program-related activities as needed.
• Participate in team-wide planning and coordination efforts, recognizing fellow team members as critical stakeholders in the success of CIELO’s programs.
• Perform other duties as assigned.

Qualifications

Skills and Competencies

• Effective project coordination and organizational skills.
• Detail oriented with strong time management skills.
• Ability to collect and analyze data for reporting and decision making.
• Characterized as trustworthy and empathetic.
• Committed to building community and centering people.
• Strong written, oral communication, and relational skills.
• Commitment to CIELO’s mission, DEI, and working with people from all racial, ethnic and socioeconomic backgrounds.

Education & Experience

• Bachelor’s degree or equivalent experience.
• 1-3 years of experience in client relationship management, data analysis, and/or administration.
• Experience working directly with small businesses or entrepreneurs is preferred.
• Experience coaching or mentoring in a 1:1 setting is preferred.
• Proficiency in Google Suite, data analysis tools, and CRM systems.
• Bi-lingual (Spanish and English) fluency is required.
• Experience working in a non-profit setting is a plus.
• Small business ownership or entrepreneurship is a plus.

Compensation & Benefits

• This is a non-exempt position with an hourly rate of $25-$30.
• As a non-exempt employee, you are eligible for overtime pay in accordance with federal, state, and local labor laws.
• This position is eligible for performance-based bonuses.
• Benefits include: generous paid time off, health insurance, dental insurance, vision insurance, 401k , and professional development budget.
• Flexible hybrid work arrangement and occasional work on nights and weekends.

Job Type: Full-Time

CIELO Background

CIELO catalyzes hope, resilience, and stability in under-resourced communities by helping hardworking individuals transform their dreams of owning a neighborhood business into reality. We are a grassroots nonprofit startup based in Southern California, focused on helping individuals transform their lives, their families, and neighborhoods through entrepreneurship and business development. We provide tools to start and grow neighborhood businesses, become successful entrepreneurs, and earn a dignified income. We were born out of the Oak View community in Huntington Beach, CA in 2015.

CIELO is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: Hybrid remote in Santa Ana, CA 92705