Client Care Administrator - Morpeth

Client Care Administrator – JL PhysioFit Morpeth

JL PhysioFit is an award-winning physiotherapy and Pilates clinic, founded in Ponteland in 2020. In January 2027 we're opening our second clinic in Morpeth, and we're looking for a full-time Client Care Administrator to be the welcoming face of the new clinic from day one.

You'll start in Ponteland, learning our systems alongside our front desk team, then move to Morpeth ahead of opening. It's a rare chance to help shape a new clinic from the very beginning.

The role

• Being the first friendly point of contact, in clinic, on the phone and by message
• Helping set up the front desk, systems and client experience at our new clinic
• Managing and protecting the diary (bookings, changes, waitlists, confirmations)
• Operating Cliniko and TeamUp (appointments, payments, memberships and class bookings)
• Following systems and checklists, and helping improve them over time

What we're looking for

• Warm, confident communication, in person and in writing
• Calm multitasking and good judgement in a busy environment
• Strong attention to detail, especially with bookings and payments
• Comfortable learning new systems and technology
• Comfortable receiving feedback and acting on it

Experience in healthcare, hospitality or high-end customer service is helpful but not essential. We value attitude, communication and team fit just as highly as experience.

What we offer

• £13.50 per hour (£26,325 a year)
• Full-time, 37.5 hours per week, Monday to Friday
• A founding role at our new Morpeth clinic
• Ongoing training in customer service and systems
• Holiday entitlement and pension

Start date: as soon as possible, ahead of our January 2027 opening.

How to apply (all three steps, please)

1. Send your CV to [email protected]
2. Complete our short questionnaire: https://forms.gle/FiaeeM3rQQUsPPMu7
3. Send a 2–3 minute video via WhatsApp to 07874 664271, covering why you're interested in this role, what you'd bring to the front desk team, and how you approach feedback at work

Applications missing any step won't be considered.