Client Care Aide (NSES)

General Description: Monitors the overall conduct and behavior of the residents in HBCAC, assists in meeting the basic needs of the residents.

Essential Duties and Responsibilities:

• Represent MCCH in the community, in accordance with the agency’s mission and vision.
• Ensures that residents are safe and secure from internal and external elements.
• Ensures that residents have all their basic supplies and needs such as toiletries, laundry detergent, etc.
• Supervises housekeeping chores done by residents to ensure cleanliness and safety of the house.
• Registers new residents into the facility
• Provides a “listening” ear for residents.
• Maintain an attitude of respect for residents of the winter shelter.
• Maintains accurate record-keeping through the documentation of all important and relevant incidences and briefs next staff at shift change.
• Monitors the conduct and behavior of residents, reporting any unusual and critical incidents to Case Aide Supervisor, Operations Manager and Program Director.
• Provides emergency intervention in response to hostile situations and crisis.
• Monitors medication of residents
• Support winter shelter program operations.
• Provides transportation services for residents in situations where the case manager is unavailable.
• Attends and participates in the monthly staff meeting and mandatory trainings.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• High school graduate or GED.
• Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience.
• Knowledge of basic Microsoft Office (Word, Excel, and Outlook).
• Successful candidates must pass a pre-employment criminal background check.
• Strong problem-solving skills in dealing with client disputes as well as medical and behavioral challenges.
• Knowledge and experience in administering CPR and minor first aid.
• Good driving record preferred.
• Their own vehicle.
• Ability to establish and maintain positive working relationships.
• Ability to maintain professional boundaries.
• Must be able to commit to a minimum of two shifts per week and arrive promptly for your shift.
• Excellent verbal and written communication.
• Organized, reliable, motivated and able to engage challenging clients.